Nakilya S Williams
Orange Park
Summary
Dynamic and dedicated insurance professional with a passion for delivering exceptional customer service and ensuring client satisfaction. Possesses a solid foundation in insurance principles and regulations coupled with a proficiency in utilizing various computer software for efficient claims processing. Eager to embark on a new role to further develop skills and contribute to the success of a reputable insurance organization.
Experienced with managing detailed claims support tasks and ensuring accuracy in documentation. Utilizes strong communication skills to liaise between departments and resolve issues promptly. Track record of enhancing claims processing efficiency and supporting team goals effectively.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Claims Support Specialist
Ally Financial Inc.
07.2022 - Current
- Maintained up-to-date knowledge on products, services, and company policies to provide accurate information to customers
- Conducted regular follow-ups with customers to ensure their issues were resolved satisfactorily
- Contacted customers to respond to inquiries or notify of claim investigation results or adjustments
- Managed claims-related correspondence efficiently, ensuring timely responses to internal and external stakeholders'' queries or requests.
- Conducted thorough research on claimant backgrounds, validating information accuracy before proceeding with case evaluations.
- Evaluated and settled complex insurance claims in strict timeframes.
Collection Customer Service Representative
NCB Management Service
07.2020 - 07.2022
- Prepared weekly reports detailing collection activities, successes, and areas needing improvement
- Conducted skip tracing activities to locate customers with outstanding debts
- Resolved customer account issues by investigating discrepancies and negotiating payment arrangements
- Educated customers on available payment options, such as installment plans or debt consolidation programs
Office Manager
DW's Ladscaping
11.2018 - 03.2019
- Evaluated and reviewed office procedures to improve efficiency
- Fielded questions from staff, customers and vendors using phone and email
- Placed orders, monitored usage and coordinated stocking to control office supplies
- Received and directed incoming calls to personnel and voicemail, facilitating office communications
Lead Teacher
LadyBird Academy
05.2016 - 11.2018
- Conducted standardized assessments to evaluate student progress
- Documented student progress and attendance records using established methods
- Attended regular teacher training to continue professional development
- Planned lessons to meet learning needs of groups and individuals
Education
Licensed Adjuster Training Program -
Jacksonville, Florida06.2021
Associate in Arts (A.A.) -
Valencia College
Orlando, Florida12.2016
Diploma -
Okaleaf HighSchool
Orange Park, Florida05.2014
Skills
- Spreadsheet tracking
- Settlement management
- Policy interpretation
- Risk assessment
- Customer service
- Fraud Detection
- Report Writing
- Microsoft office
- Claims processing
- Conflict resolution
Certification
0620 Insurance Adjuster All Lines
Timeline
Claims Support Specialist
Ally Financial Inc.
07.2022 - Current
Collection Customer Service Representative
NCB Management Service
07.2020 - 07.2022
Office Manager
DW's Ladscaping
11.2018 - 03.2019
Lead Teacher
LadyBird Academy
05.2016 - 11.2018
Associate in Arts (A.A.) -
Valencia College
Diploma -
Okaleaf HighSchool
Licensed Adjuster Training Program -
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