Summary
Overview
Work History
Education
Skills
Timeline
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Nakima Edwards

Allentown,PA

Summary

Outgoing , Creative, passionate Leader with more than 3 years of Customer service experience. Impacting positive organizatIonal outcomes through being calm under pressure ,having excellent people skills and Relationship building .Posses a genuine passion for delivering premium,compassionate patient care , and helping diverse people within the healthcare industry

Overview

3
3
years of professional experience

Work History

Barista

Starbucks
Allentown, PA
04.2021 - Current
  • Prepares and serves coffee, espresso drinks, blended coffees and teas.
  • Maintains calm demeanor during fast pace ,high-volume periods ,and special events.
  • Describes menu items to customers and suggest products based on stated preferences.
  • Delivers great customer service,greeting guests ,answering any questions customers may have in an effective and efficient manner,and making sure every customer felt welcomed ,connecting with the customers.
  • Listening to customers desires and needs to recommend optimal products.
  • Working with cash register and ,processed credit card and cash transactions.
  • Creates complex, hand-crafted beverages based upon customers preferences.
  • Arranges merchandise and built eye-catching displays to increase sales.
  • Educates customers on beverage menu items and provided samples of daily brews.
  • Maintains health and safety management.

Front Desk Associate

Massage Envy
Allentown, PA
05.2022 - 04.2023
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Consulted with appropriate staff as part of resolution process to ensure corrective measures are taken to resolve complaint for timely and effective response.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Increased health and safety Management.
  • Collected payments, renewed memberships and resolved billing issues.
  • Delivered exceptional front/checkout service, provided a positive and caring atmosphere.

Sales Associate

Bath and Body Works, Limited Brands
Allentown, PA
06.2021 - 05.2022
  • Worked with fellow sales team members to achieve group targets.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Assisted customers by finding needed items and checking inventory for items at other locations.
  • Welcomed customers into store and helped locate specific fragrances and scents .
  • Providing samples of smells and new products.
  • Stocked shelves and supplies and organized displays.
  • Helped customers with questions ,problems, and complaints in person and via telephone.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Processed returned items in accordance with store policy.
  • creating a welcoming environment.

Education

Dental Assisting certificate - Dental Assisting

Lehigh Career And Technical Institute
Schnecksville, PA
02-2024

High School Diploma -

William Allen High School
Allentown, PA
06.2020

Skills

  • Collaborative
  • proficient computer Skills
  • Problem-Solving
  • Excellent people skills
  • Problem solving skills
  • Rapid and Adaptive
  • Team Leadership
  • Cash Handling Accuracy
  • Verbal and Written Communication
  • Customer Needs Assessment
  • Friendly and Outgoing
  • Relationship Building
  • Organized

Timeline

Front Desk Associate

Massage Envy
05.2022 - 04.2023

Sales Associate

Bath and Body Works, Limited Brands
06.2021 - 05.2022

Barista

Starbucks
04.2021 - Current

Dental Assisting certificate - Dental Assisting

Lehigh Career And Technical Institute

High School Diploma -

William Allen High School

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Nakima Edwards