Summary
Work History
Education
Skills
Timeline
Cashier

Nakisha Hollinghead

Ramer,Al

Summary

Committed and hardworking In Customer Service with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.

Work History

Customer Service Representative

Verizon Wireless
01 2020 - 09 2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Representative

Apple
09 2021 - 07 2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Met customer call guidelines for service levels, handle time and productivity.

Cashier

Dollar General
08 2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

Goshen High School
05.2014

Skills

  • Customer assistance
  • Product and service sales
  • Point of sale operation
  • Complaint resolution
  • Technical Support

Timeline

Customer Service Representative

Verizon Wireless
01 2020 - 09 2022

Customer Service Representative

Apple
09 2021 - 07 2023

Cashier

Dollar General
08 2023 - Current

Goshen High School

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Nakisha Hollinghead