Summary
Work History
Overview
Education
Skills
Accomplishments
Certification
Timeline
Volunteer
Nakisha L. Biglow

Nakisha L. Biglow

Irving,TX

Summary

Results-driven professional seeking position as Partner Relations Manager. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures.

Work History

Chief Partner Relations Officer

The Dallas Children’s Advocacy Center
Dallas, Texas
11.2020 - Current
  • Responsible for identifying, initiating, establishing, facilitating, and maintaining relationships with DCAC's 34 Partner Agencies
  • Manage/facilitate weekly Dallas and IFAC MDTC meetings.
  • Manage/facilitate Special Child Death Staffing.
  • Persuade, influence, and maintain a neutral overview while leading the team to explore alternative options and outcomes, while also managing, mediating, and deflating high stress/crisis-oriented situations.
  • Responsible for overall all assessment, development, and implementation of ongoing orientation, training, and technical assistance needs of MDT related to collaborative efforts and cross-discipline training.
  • Oversee the planning, coordination, and implementation of the MDT Enhancement Program.
  • Provide oversight and direction related to administrative functions, budget management, and departmental policies and procedures.
  • Responsible for the overall management of criminal and civil case tracking activities.
  • Review, revise, and re-execute DCAC MDT Investigative Protocol and Memorandums of Understanding.
  • Gather feedback, access, and address all MDT relationships, satisfaction, and level of participation.
  • Provide conflict resolution and mediation on all MDT complaints, policy issues, etc.
  • Conduct ongoing visits with multiple level stakeholders.
  • Provide leadership and supervision of partner relations program; mentor direct reports in achieving both professional and personal growth goals.
  • Ensure annual performance plans are in place; routinely provide feedback and guidance to encourage individual and team performance.
  • Represent the organization on a local, state, and national level by presenting at conferences.

Director of MDT Services

The Dallas Children’s Advocacy Center
Dallas, Texas
10.2016 - 11.2020
  • Actively coordinate, enhance, and support efforts to build relationships with DCAC Partners, including onsite interactions and specific follow-up to ensure positive customer service experience;
  • Coordinate, facilitate, and manage all partner relationships associated with IFAC;
  • Coordinate and facilitate weekly IFAC MDTC meetings;
  • Act as back-up for other weekly MDTC meetings;
  • Coordinate and facilitate MDT Supervisor Meetings to enhance team collaboration;
  • Manage process of Statewide Intake Report receipt and referrals and direct reports;
  • Facilitate dialogue with Child Protective Services and Law Enforcement related to identification of cases in need of forensic interviews, joint investigations, and case review;
  • Facilitate decisions related to intake report alignment with CAC/MDT working protocols;
  • Work with Forensic Interview Services Director to access and address ongoing training and technical assistance needs of MDT related to collaborative efforts throughout cases and cross-discipline training;
  • Coordinate new team member orientation on monthly or/as needed basis;
  • Assist in investigative protocol review and revision;
  • Assist in assessing the MDT relationships, satisfaction, and level of participation;
  • Assist in ongoing visits with onsite and offsite partners;
  • Extensive knowledge about the MDT process and roles of the different agencies, strong conflict resolution and organizational skills, discretion with confidential information, and the ability to work independently are also critical for this position;
  • Conflict resolution and mediation skills;
  • Serve as point of contact in Chief of Partner Operations absence in partner-related matters; and

MDT Services Coordinator

The Dallas Children’s Advocacy Center
Dallas, Texas
09.2015 - 10.2016


  • Actively coordinate, enhance and support efforts to build relationships with investigative agencies and associated service providers including all necessary case follow up
  • Review Department of Family and Protective Services Statewide Intake notifications daily
  • Ensure all identified cases that fit Multidisciplinary Team Collaboration (MDTC) criteria are entered into the database and added to all staffing lists
  • Facilitate MDTC review meetings as needed
  • Attend weekly and monthly MDTC meetings
  • Document ongoing status and track progress through prosecution and along the continuum of care
  • Receive calls 24/7 (on a rotating on-call basis) from referral resources to initiate protocol response for CST/HRY cases
  • Alert service providers receiving victims for CST/HRY cases
  • Actively maintain contact with advocates to follow the status of victims
  • Maintain database and tracking system of placement and runaways for CST/HRY
  • Support efforts to build a relationship with onsite and offsite partners, including on and off-site visits and meetings
  • Routinely communicate with DCAC teams and support a cohesive client experience
  • Perform other duties as assigned by the DCAC Directors of MDT Services and Executive Team Members

Forensic Interview Team Lead

The Dallas Children’s Advocacy Center
Dallas, Texas
07.2013 - 09.2015
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on interview protocols and best practice.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.

Forensic Interviewer

The Dallas Children’s Advocacy Center
Dallas, Texas
11.2008 - 07.2013
  • Conducted over 2000 forensic interviews on children for the Dallas Police Department and other surrounding law enforcement agencies upon request
  • Complete paperwork, as required on courtesy interviews including a monthly summary of children interviewed and the initial criminal status of the alleged offender
  • Attended monthly DCAC Peer Review Meetings and quarterly Regional Peer Review Meetings
  • Maintain current knowledge and awareness on literature regarding relevant issues pertaining to child abuse
  • Interface the DCAC’s multidisciplinary system of Law Enforcement, Child Protective Services, District Attorney, Physicians and Therapists
  • Monitored, investigated and assessed allegations of child abuse and neglect and implemented immediate safety measures
  • Investigated referrals of child abuse and neglect by conducting home visits and utilized decision-making skills to determine necessary actions needed to ensure the safety of children
  • Coordinated services for families using agency and community resources.

Adult Probation Officer

Dallas County Community
03.2008 - 10.2008
  • Supervised offenders to reduce risk to community.
  • Determined appropriate supervision levels by conducting risk and needs assessments.
  • Wrote progress reports and testified under oath at court hearings.
  • Referred felony and misdemeanor offenders to necessary community resources.
  • Maintained compliance with all legal statutes, policies, and procedures.
  • Conducted investigations into violations and other allegations.
  • Monitored defendants' compliance and progress in treatment by reviewing reports from counseling agencies.
  • Screened offender referrals and completed intake interviews and paperwork.

Child Protective Services Specialist II

Texas Department of Family and Protective Services
Dallas, Texas
02.2006 - 11.2007
  • Attended court proceedings, submitted documents and offered testimony.
  • Maintained case records and legal documentation.
  • Responded to claims of abuse, neglect or safety concerns.
  • Developed plans to strengthen family units.
  • Visited homes, inspected surroundings and interviewed family members.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Documented data and completed accurate updates to case records.
  • Interviewed individuals and families to assess needs and provide informational resources.
  • Collaborated with community program leaders and advocates to make resources accessible to those in need.

Child care provider

Lynn’s Daycare
Beaumont, Texas
11.1996 - 01.2006
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Taught children to organize toys, wash hands and share by leading by example.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.

Overview

25
25
years of professional experience
1
1
Certification

Education

Bachelor of Science - Psychology

Lamar University
Beaumont, Texas
12.2005

Skills

  • Issue and Conflict Resolution
  • Managing Operations and Efficiency
  • Scheduling and Coordinating
  • Employee Coaching and Motivation
  • Strategic Planning
  • Managing Partner Relations
  • Performance Tracking and Evaluations

Accomplishments

  • CACTX Forensic Interview Training Block I : February 2009, Austin, Texas
  • CACTX Forensic Interview Training Block II: April 2009, Austin, Texas
  • Crimes Against Children Conference: August 2006, Dallas, Texas
  • Crimes Against Children Conference: August 2007, Dallas, Texas
  • Crimes Against Children Conference: August 2009, Dallas, Texas
  • CACTX Regional Peer Revie February 2009, Dallas, Texas
  • CACTX Forensic Interview Training Block III: March 2010, Austin, Texas
  • Crimes Against Children Conference: August 2010, Dallas, Texas
  • Crimes Against Children Conference: August 2011, Dallas, Texas
  • CACTX Forensic Interview Training Block IV: September 2011, Austin, Texas
  • CACTX Forensic Interview Training Block V: April 2012, Austin, Texas
  • Crimes Against Children Conference: August 2012, Dallas, Texas
  • Crimes Against Children Conference: August 2013, Dallas, Texas
  • Crimes Against Children Conference: August 2015, Dallas, Texas
  • Crimes Against Children Conference: August 2016, Dallas, Texas
  • Crimes Against Children Conference: August 2017, Dallas, Texas
  • Crimes Against Children Conference: August 2018, Dallas, Texas
  • Crimes Against Children Conference: August 2019, 2020, and 2021 Dallas, Texas

Certification

Basic Skills Development Training ( March-May 2006) Advanced Risk and Assessment (2006) Advanced Investigations (2006) Child Development Training (2007) Cultural Diversity Training (2007)

Timeline

Chief Partner Relations Officer

The Dallas Children’s Advocacy Center
11.2020 - Current

Director of MDT Services

The Dallas Children’s Advocacy Center
10.2016 - 11.2020

MDT Services Coordinator

The Dallas Children’s Advocacy Center
09.2015 - 10.2016

Forensic Interview Team Lead

The Dallas Children’s Advocacy Center
07.2013 - 09.2015

Forensic Interviewer

The Dallas Children’s Advocacy Center
11.2008 - 07.2013

Adult Probation Officer

Dallas County Community
03.2008 - 10.2008

Child Protective Services Specialist II

Texas Department of Family and Protective Services
02.2006 - 11.2007

Child care provider

Lynn’s Daycare
11.1996 - 01.2006

Bachelor of Science - Psychology

Lamar University
Basic Skills Development Training ( March-May 2006) Advanced Risk and Assessment (2006) Advanced Investigations (2006) Child Development Training (2007) Cultural Diversity Training (2007)
Nakisha L. Biglow