Nakita Clark

• Promoted to Executive II- January 2026

Key Responsibilities

• Student Recruitment: Interact with prospective students via phone, video, or in-person to advise on program offerings, career paths, and admission requirements.
• Admissions Processing: Evaluate applications, interpret transcripts, and review academic documents for admission eligibility.
• Concierge Support: Assist applicants with onboarding, document collection, and navigating financial aid/registration.
• Goal Achievement: Meet or exceed enrollment targets and performance metrics set by department leadership.
• CRM Management: Utilize Customer Relationship Management (CRM) tools to maintain accurate, up-to-date records of inquiries and applicant status.
• Regulatory Compliance: Ensure all interactions comply with federal privacy laws (FERPA) and institutional policies.
• Developed and implemented training programs for staff development and performance enhancement.
• Mentored junior staff in best practices, fostering a culture of continuous learning and improvement.

• Under direct supervision, recruit qualified candidates for the college’s academic programs in a compliant, appropriate, and professional manner.
• Evaluate and resolve student inquiries, issues, and escalations; and ensure appropriate action is taken to the satisfaction of the student, Unitek College, and/or relevant regulatory agencies.
• Uphold enrollment standards by complying with related governmental regulations and standards of accreditation, and by enrolling only students who meet eligibility requirements as published in the college’s catalog.
• Demonstrate positive attitude and motivation, concern for students, teamwork, excellent time management skills and the work ethic to follow-through on commitment to students and the organization.
• Use Company approved Admissions materials during telephone calls, interviews, and enrollment process. Observe and adhere to all company policies and best practices

• Promoted to Senior Admissions May 2022
• Accurately account for all inquiries and the admissions activity associated with all Inquiries
• Complete daily activity reports
• Serve as a liaison between student, campus and various departments; make all necessary enrollment forms available and assist in completion as needed (including reviewing applications and related documentation for compliance, partnering with Finance to ensure a high level of customer service during the transition, and following up to ensure that financial aid packaging is complete)
• Make all efforts to ensure that admissions management meets with the potential student and is well informed about the student’s motivations and concerns about attending the college

• Building teams committed to satisfying customer needs.
• Handle customer escalations and process daily transactions
• Communicate company objectives and values through effective coaching
• Provide timely, constructive feedback to upper management about center quota.

• Collaborate with upper and division management on company development
• -Including marketing and social media strategies
• -Revision for 2.0 update of company book
• -Contributing factor in revenue increase with major city clientele
• Maintained contact with liaisons for over 15 cities of all company updates and billing changes

• Acting supervisor during lead supervisor’s absence
• Distribute team duties, provide subject matter expertise, and manage team’s sales objectives
• Resolved customer escalation calls, provided unit performance reports and customer feedback reports to Director once a month, and transmit Directors messaging back to unit
• Responsible for improving customer retention by providing incentives through company programs and services
• Maintained 95% in average handle time, 92% in customer survey feedback, and 98% in issue resolutions
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Oversaw daily operations of account services team, fostering collaboration and productivity.

• Received merit for outstanding Customer Service 2010 by using consultative selling to drive product revenue
• Convey to customers extensive company services and probing customers about their current wireless needs
• Met daily quotas by processing documentation, closing on new accounts, and completing complex job orders
• Assist with company recruiting efforts by hosting promotional booths, presenting Verizon benefits, and making follow-up phone calls
• Contact candidates with highly recognized selling reputations that could advance the Verizon team

• Advanced to Subject Matter Expert within three months of employment on Gap, Banana Republic and Old Navy product sales and services
• Used direct marketing techniques to advise, support, and assist customers on site
• Collaborate with co-workers and superior to improve customer service and sales goals
• Made recommendations for additional related products to compliment purchases
• Increased sales by 40% within shifting priorities and multiple locations
• Processed and maintained reports for orders, sales, and promotional campaign statistics