Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager
Open To Work

Nakita Rosario

Cranston,RI

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Office ManagerReceptionistConsumer Engagement SpecialistConsumer Engagement SpecialistAdministrative Assistant

Work Type

Full Time

Location Preference

Hybrid
Location: Cranston, RI, US
Open to relocation: No

Salary Range

$46000/yr - $200000/yr

Summary

Professional with high standards and results-driven approach, prepared for role of Office Manager.Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.

Overview

14
14
years of professional experience

Work History

Office Manager

Lakewood Auto Body and Rentals
Warwick, RI
02.2024 - Current
  • Oversaw daily office operations, ensuring efficient workflow and adherence to company policies.
  • Managed scheduling for vehicle rentals, optimizing resource allocation.
  • Implemented inventory management system, reducing excess stock and improving order accuracy.
  • Developed training materials for new staff, enhancing onboarding processes and team productivity.
  • Streamlined communication between departments, fostering collaboration and improving service delivery.
  • Monitored financial transactions and prepared reports, maintaining accurate records of expenses and revenues.
  • Led initiatives to enhance customer service practices, resulting in improved client satisfaction ratings.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Communicated with auto insurance companies, filed Auto claims on behalf of customers.
  • Communicated with Auto damage adjusters
  • Coordinated appraisal inspections for Auto Claims.
  • Obtained Crash reports from various Police Departments
  • Communicated with attorney's offices to efficiently resolve claims and open invoices.
  • Occasionally, ordered auto parts and wrote checks on delivery.
  • Completed daily bank runs as needed.
  • Trained team members on all tasks related to their positions.
  • Scheduled tow pick ups and drop offs.

Receptionist

Raffa Yoga & Urban Sweat
10.2021 - 01.2024
  • Managed front desk operations, ensuring smooth guest check-in and inquiries.
  • Scheduled appointments and classes using scheduling software to optimize resource allocation.
  • Provided exceptional customer service, addressing client needs and enhancing satisfaction levels.
  • Coordinated communication between instructors and clients, promoting class updates and special events.
  • Trained new reception staff on operational procedures and customer engagement techniques.
  • Maintained cleanliness and organization of reception area, creating a welcoming environment for guests.
  • Maintained cleanliness, sanitation and organization of Urban Sweat and Spa area to ensure an enjoyable and relaxing client experience.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.

Consumer Engagement Specialist

Squadlocker
Warwick, RI
08.2017 - 04.2021
  • Resolved customer inquiries through various communication channels, ensuring prompt and accurate solutions.
  • Managed complex customer accounts, providing tailored support and maintaining high satisfaction levels.
  • Reviewed client online shopping sessions to resolve specific customization issues.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Screened inbound client calls and transferred to correct departments.
  • Processed payments through payment software.

Consumer Engagement Specialist

HealthSource RI
10.2014 - 04.2015
  • Managed patient records using electronic health record (EHR) systems, maintaining data integrity and confidentiality.
  • Resolved customer inquiries regarding healthcare services and policies, ensuring accurate information delivery.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
  • Assisted customer's with the health care application process.
  • Enrolled customers in health care coverage that works best for them and their families.
  • Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.

Administrative Assistant

ATS Consulting
12.2011 - 10.2014
  • Directing visitors to their destinations.
  • Coordinated office operations to streamline administrative processes and enhance efficiency.
  • Developed and maintained filing systems, ensuring easy access to critical documents.
  • Sorting and handing out mail.
  • Working with staff to ensure clients satisfaction, scheduling, following up with each client as needed.
  • Writing and sending personalized thank you notes always with the goal of exceeding client expectation.

Education

GED -

Learn To Earn CCAP
Cranston, RI
01-2005

Skills

  • I work well with others
  • I adapt well to new software
  • I work well in fast paced high stress situations
  • Organizational skills
  • Data entry
  • Customer relations
  • Clear oral/written communication
  • Willing to learn new skills and tasks
  • Customer service
  • Office management
  • Billing
  • Scheduling and calendar management
  • Relationship building
  • Scheduling
  • Employee supervision
  • Training and coaching

Timeline

Office Manager

Lakewood Auto Body and Rentals
02.2024 - Current

Receptionist

Raffa Yoga & Urban Sweat
10.2021 - 01.2024

Consumer Engagement Specialist

Squadlocker
08.2017 - 04.2021

Consumer Engagement Specialist

HealthSource RI
10.2014 - 04.2015

Administrative Assistant

ATS Consulting
12.2011 - 10.2014

GED -

Learn To Earn CCAP

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Nakita Rosario