Nakita Settles
Matteson,IL
Summary
Dedicated professional with a comprehensive understanding of industry functions, committed to delivering exceptional value in operational roles. Proficient in route planning, safety protocols, and customer service, contributing to timely and efficient operations. Leverages strong communication, problem-solving, and time management skills to drive customer satisfaction and enhance operational efficiency.
Overview
19
19
years of professional experience
Work History
Bus Operator
Chicago Transit Authority
Chicago, IL
03.2007 - Current
- Operates a bus on a designated route, ensuring adherence to schedules, and safety protocols.
- Managed passenger transactions, and verified passes with attention to detail.
- Delivered exceptional customer service, maintaining a welcoming environment for passengers.
- Labeled and organized new files efficiently.
- Organized and labeled files, and compiled data using Microsoft Office applications.
- Adhered to company policies, and ensured compliance with regulations.
- Acquired extensive experience in administrative tasks.
School Bus Driver
Alltown School Bus Service
Skokie, IL
04.2006 - 11.2006
- Provided professional and timely transit services to designated locations, ensuring student safety.
- Conducted regular inspections of bus components, reporting issues to management.
- Responded promptly to emergencies, and communicated effectively with parents and emergency services.
Education
BBA - Business Administration
University of Illinois
Chicago, IL09-2023
Skills
- Experienced with Microsoft Office Applications
- Advanced Mathematical Skills
- Document scanning
- Effective Time Management
- Accurate Data Entry
- Outstanding Customer Care
- Delivers Results in High-Pressure Situations
- Detail-Oriented Approach
- Accurate Typing at 45 WPM
- Defensive Driving Training
- Experienced Commercial Driver (Class B)
- Maintenance Experience
Accomplishments
- A Commendation for Heroism, Chicago Transit Authority
- Skill Builders Certification, Dawson Technical Institute
Timeline
Bus Operator
Chicago Transit Authority
03.2007 - Current
School Bus Driver
Alltown School Bus Service
04.2006 - 11.2006
BBA - Business Administration
University of Illinois
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