Nakita S. Piper
Riverview,FL
Summary
Healthcare operations and case management professional with 10+ years of experience across senior living, memory care, behavioral health, and hospital-related services. Skilled in care coordination, staff leadership, workflow improvement, documentation, patient and family communication, and regulatory compliance. Experienced in supporting daily operations, resolving service issues, and using healthcare systems and reporting tools to support quality care and operational performance.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Case Manager Processor
Molina Healthcare - CMS
09.2026 - Current
- Process and review case-related information and documentation in accordance with applicable procedures.
- Maintain accurate records, follow established workflows, and support timely case processing.
- Communicate and coordinate with relevant teams to resolve documentation or processing issues.
- Remote, Florida
Care / Office Manager
HomeWell Care Services
Apollo Beach
07.2026 - Current
- Coordinate day-to-day office operations, caregiver scheduling, and client service coverage.
- Communicate with clients, families, and caregivers regarding schedules, changes, and service needs.
- Support staffing coordination, onboarding and training follow-up, documentation, and operational tracking.
- Help address coverage gaps and service concerns to support continuity of care.
- Apollo Beach, FL
Reminiscence Coordinator (Case Manager)
Sunrise Senior Living - Glen Cove
Glen Cove
06.2025 - 07.2026
- Coordinated daily memory care operations while supporting resident safety, quality care, and regulatory compliance.
- Conducted rounds to monitor resident well-being, staff performance, and potential safety concerns.
- Served as a key contact for families, supporting care-plan communication and timely follow-up.
- Documented changes in condition, incidents, and interventions in accordance with company procedures.
- Coached team members and supported consistent workflows and care standards.
- Glen Cove, NY
Program Coordinator
Piedmont Hospital
Atlanta
10.2023 - 05.2025
- Coordinated clinical and administrative teams to support program delivery and cross-functional collaboration.
- Tracked service performance and supported workflow improvements using reports and dashboards.
- Strengthened onboarding and documentation processes to support smoother staff transitions.
- Atlanta, GA
Practice Coordinator
Piedmont Hospital Eastside (TeamHealth)
Gwinnett
11.2023 - 04.2025
- Coordinated scheduling, insurance verification, and communication among patients, providers, and staff.
- Resolved patient concerns and supported service quality, satisfaction, and retention.
- Trained team members and monitored performance metrics to identify workflow improvements.
- Gwinnett, GA
Operations Analyst / Outpatient Coordinator
Thrive Behavioral Sciences
Tampa
03.2020 - 07.2023
- Managed outpatient operations, scheduling, and service-delivery issues to support efficient clinic workflows.
- Collaborated with clinical staff on care coordination and behavioral health service needs.
- Monitored operational performance and maintained accurate documentation and regulatory compliance.
- Tampa, FL
Memory Care Director / Patient Care Coordinator
Tampa Gardens Senior Living
Tampa
01.2021 - 12.2022
- Directed memory care operations, staffing, safety, and individualized care-plan coordination.
- Served as a primary family contact and supported resident engagement programming.
- Coached staff and reinforced facility policies and healthcare compliance requirements.
- Tampa, FL
Team Supervisor / Med Tech
Sunrise Senior Living
03.2013 - 03.2021
- Mentored more than 30 staff members across multiple locations and supported daily team operations.
- Improved team efficiency by 15% through workflow adjustments.
- Supported medication administration, resident care, documentation, and safety protocols.
- Multiple Locations
Education
Master of Science, Healthcare Administration (MHA) - Healthcare Compliance & Privacy
University of Phoenix
Bachelor of Science, Health Administration - Long-Term Care -
University of Phoenix
Skills
- Healthcare Operations
- Case Management
- Care Coordination
- Team Leadership
- Workflow Improvement
- Patient/Resident Experience
- Regulatory Compliance
- Documentation & Reporting
- EMR/EHR Systems
- Staff Training
- Quality Assurance
- Scheduling & Service Coordination
- HIPAA Awareness
- Microsoft Office
- Case documentation
- Discharge planning
Certification
- EssentiALZ Dementia Care Certification, Alzheimer's Association
- Case Management Certificate, ESAAL, 01/01/25
- Lean Six Sigma Yellow Belt
- Google Project Management Certificate, Google
- Certified Medical Assistant
- Certified Hemodialysis Technician
- Cybersecurity in Healthcare, In Progress
Accomplishments
- Reduced billing errors by 15% through staff training on coding practices.
- Reduced patient wait times by 20% through scheduling improvements.
- Reduced operational costs by 10% through resource management.
- Increased resident engagement by 20% through program development.
- Trained 30+ healthcare staff.
Location Notes
Ruskin, FL 33570
Timeline
Case Manager Processor
Molina Healthcare - CMS
09.2026 - Current
Care / Office Manager
HomeWell Care Services
07.2026 - Current
Reminiscence Coordinator (Case Manager)
Sunrise Senior Living - Glen Cove
06.2025 - 07.2026
Practice Coordinator
Piedmont Hospital Eastside (TeamHealth)
11.2023 - 04.2025
Program Coordinator
Piedmont Hospital
10.2023 - 05.2025
Memory Care Director / Patient Care Coordinator
Tampa Gardens Senior Living
01.2021 - 12.2022
Operations Analyst / Outpatient Coordinator
Thrive Behavioral Sciences
03.2020 - 07.2023
Team Supervisor / Med Tech
Sunrise Senior Living
03.2013 - 03.2021
Master of Science, Healthcare Administration (MHA) - Healthcare Compliance & Privacy
University of Phoenix
Bachelor of Science, Health Administration - Long-Term Care -
University of Phoenix