NAKITIA patton
Greenwood,IN
Summary
Client Service Manager with experience in homecare coordination, service scheduling, and HIPAA-compliant records management. Known for strong client relationship management, clear communication, and prompt problem solving to keep care services running smoothly.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Dedicated Client Service Manager
Blessed Purpose Homecare
Indianapolis, Indiana
02.2024 - Current
- Conducted regular meetings with clients to review account status, address any questions or concerns, and discuss potential opportunities for growth.
- Facilitated communication with clients, families, and caregivers to address daily homecare needs effectively.
- Resolved client concerns with prompt, compassionate service and ensured follow-up for satisfaction.
- Scheduled caregiver visits and maintained service calendars for client support.
- Supported client care plans for Blessed Purpose homecare service delivery.
- Documented client notes, service changes, and care requests accurately.
- Coordinated internal communication to deliver seamless client experiences during interactions with the company.
- Maintained compliance with homecare policies, privacy standards, and client records.
Education
High School Diploma -
Lew Wallace High School
Gary, IN06-1998
Skills
- Care coordination software
- Client records management
- HIPAA compliance
- Service scheduling
- Care plan administration
- Client satisfaction metrics
- Client relations
- Client advocacy
- Schedule oversight
- MS office
- Problem solving
- Analytical mindset
- Service improvement initiatives
- Team collaboration
- Conflict resolution
- Written communication
Certification
- CPR Instructor
- Home Health Aide Licenses
- Naars
Timeline
Dedicated Client Service Manager
Blessed Purpose Homecare
02.2024 - Current
High School Diploma -
Lew Wallace High School