Sarah Bieter
Dedicated Client Service Management
Duluth,MN
Summary
Proven leader in client service management at United Healthcare, adept in cross-functional coordination and effective problem-solving. Excelled in boosting client retention through innovative solutions and exceptional service. Skilled in mentoring and teamwork, with a knack for fostering client loyalty and driving continuous improvement. Balances meticulous attention to detail with effective communication, ensuring client satisfaction and repeat business.
Experienced with managing client relationships and providing exceptional service solutions. Utilizes effective communication and problem-solving skills to resolve client issues and enhance satisfaction. Knowledge of client retention strategies fosters long-term loyalty and trust.
Overview
17
17
years of professional experience
Work History
Dedicated Client Service Manager
United Healthcare
10.2007 - Current
- Increased client retention rates by regularly monitoring account health and proactively addressing potential issues.
- Coordinated service workflows and followed up on over-due dates.
- Mentored junior staff members in refining their skills and meeting professional development objectives.
- Successfully resolved high-level escalations quickly, preserving client trust and confidence in our services.
- Developed and maintained long-term relationships with key clients, ensuring loyalty and repeat business.
- Managed a diverse portfolio of clients, balancing their needs while optimizing resources efficiently.
- Collaborated closely with cross-functional teams to deliver exceptional service to clients on time and within budget.
- Trained new Client Service Managers, sharing best practices for successfully managing accounts and maintaining strong relationships.
- Championed a culture of continuous improvement within the team, fostering collaboration and innovation in problem-solving techniques.
Education
English Literature
College of Saint Benedict
Saint Joseph, MNSkills
- Effective problem solving
- Brand awareness
- Compliance management
- Remote team management
- Cross-functional coordination
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Computer skills
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Problem resolution
- Customer relations
- Professional and courteous
- Self motivation
Timeline
Dedicated Client Service Manager
United Healthcare
10.2007 - Current
English Literature
College of Saint Benedict
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