Diamond Jones
Duluth,MN
Summary
Compassionate PCA with a proven track record at Heritage Haven, skilled in personal hygiene assistance and emotional support. Adept at monitoring vital signs and fostering strong relationships with residents and families, ensuring optimal care and well-being. Committed to enhancing patient experiences through effective communication and teamwork.
Experienced with providing personal care and support to clients with diverse needs. Utilizes effective communication to ensure client comfort and well-being. Knowledge of assisting with daily living activities, fostering safe and supportive environment.
Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.
Overview
7
7
years of professional experience
Work History
PCA
Heritage Haven
06.2025 - 10.2025
- Assisted residents with daily living activities, ensuring comfort and well-being.
- Monitored vital signs and reported changes to healthcare team for timely interventions.
- Developed and maintained strong relationships with residents, fostering a supportive environment.
- Coordinated recreational activities, enhancing social engagement among residents.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
Shift Leader
Dunkin' Donuts
12.2018 - 05.2025
- Supervised daily operations to ensure compliance with brand standards and customer service excellence.
- Trained and mentored new staff on procedures, enhancing team performance and efficiency.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Implemented process improvements that streamlined workflows and increased productivity during peak hours.
- Resolved customer complaints effectively, fostering positive relationships and loyalty.
- Completed cash and credit card transactions accurately using POS software.
Team Member
Wendy's
11.2022 - 05.2023
- Maintained cleanliness and organization of work area and dining space.
- Assisted in training new staff on operational procedures and customer service protocols.
- Adapted quickly to changing priorities during peak service hours.
- Managed inventory supplies, ensuring availability for daily operations.
- Contributed to team success by completing jobs quickly and accurately.
Assembly Line Worker
Carl Budding & Company
12.2021 - 09.2022
- Assembled products efficiently, ensuring adherence to company quality standards.
- Operated various machinery and tools to complete assembly tasks accurately.
- Collaborated with team members to maintain smooth production flow and minimize downtime.
- Conducted routine inspections of assembled items for defects or inconsistencies.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
Team Member
Culver's Restaurant
01.2021 - 05.2021
- Delivered exceptional customer service to enhance dining experience.
- Operated kitchen equipment safely while adhering to food safety standards.
- Prepared food items following established recipes and presentation guidelines.
- Collaborated with team members to ensure efficient restaurant operations.
- Learned all required tasks quickly to maximize performance.
Education
High School Diploma -
Oakland High School
Lafayette, INMedical Administrative Assistant -
Ultimate Medical Academy
Clearwater, FL04-2024
Skills
- Personal hygiene assistance
- Behavioral management
- Emotional support
- Dementia care
- Medical terminology
- Medication reminders
- Patient documentation
Languages
English
Full Professional
Timeline
PCA
Heritage Haven
06.2025 - 10.2025
Team Member
Wendy's
11.2022 - 05.2023
Assembly Line Worker
Carl Budding & Company
12.2021 - 09.2022
Team Member
Culver's Restaurant
01.2021 - 05.2021
Shift Leader
Dunkin' Donuts
12.2018 - 05.2025
High School Diploma -
Oakland High School
Medical Administrative Assistant -
Ultimate Medical Academy