Nakiya Matthews
Charlotte,NC
Summary
Dedicated Criminal Justice Professional with 8 years of progressive experience from high school through college. As a first-generation college graduate, I bring a strong work ethic and a compassionate approach to ensuring safety and security. I possess a solid foundation in criminal justice principles, supported by certifications in OSHA-10 and extensive training in FEMA protocols, search and rescue techniques, and mandate reporting. My commitment to helping others is evident through my effective interpersonal skills and genuine passion for fostering a secure environment for individuals and communities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Unarmed Security Guard
M.J Norton Security Inc.
Springfield, MA
08.2023 - 12.2023
- Patrolled assigned areas to detect suspicious activity and prevented unauthorized access.
- Conducted daily security checks of the premises, equipment, and vehicles.
- Performed foot patrols around the property to ensure safety and security of personnel and visitors.
- Monitored CCTV cameras, reported incidents, and responded to alarms or emergency situations.
- Observed all entrances for any signs of criminal activities or trespassers.
- Maintained logs of all security related incidents and wrote detailed reports for management review.
- Inspected equipment such as fire extinguishers, alarm systems, sprinkler systems, cameras, locks., to ensure proper functioning.
- Greeted visitors upon arrival at the facility and directed them accordingly.
- Managed access control systems such as key cards, alarms, door locks.
- Guarded entrances and exits against unauthorized entry.
- Conducted regular patrols of property to detect and deter unauthorized access.
Direct Support Professional & Security
Arbors Associates
Springfield, MA
02.2023 - 12.2023
- Assisted with planning and coordination of activities and outings based on individual needs.
- Documented current patient information to update vital signs, behaviors and eating habits.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Facilitated social interactions between participants and their peers in the community.
- Developed and implemented policies and procedures for homeless shelter operations.
- Managed the day-to-day operations of the shelter, including staffing, budgeting, and client services.
- Provided crisis intervention counseling and referrals to appropriate social service agencies as needed.
ABI Direct Support Professional
BFAIR
Westfield, MA
10.2021 - 10.2022
- Consulted with the client care team to continually update care plans.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Provided companionship and emotional support to ABI patients.
- Encouraged cognitive stimulation through games, puzzles, books, and other activities.
- Monitored patient's health condition; reported any changes or concerns to medical staff.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Assisted clients with maintaining good personal hygiene.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Maintained accurate records of services provided to ABI patients on a daily basis.
- Participated in team meetings to discuss progress of the client's treatment plan.
- Created individual care plans based on the needs of each patient under supervision.
Cashier
Family Dollar
Springfield, MA
06.2020 - 07.2021
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Processed returns and exchanges of merchandise in accordance with store policies.
Personal Shopper
Stop and Shop Supermarket
Brockton, MA
04.2020 - 08.2020
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Completed pickup and shopping orders for customers within local area.
- Suggested comparable products to replace out-of-stock items.
- Assisted teammates with daily tasks during peak periods.
- Satisfied customers with quick, accurate service under tight deadlines.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Education
Bachelor of Science - Criminal Justice
American International College
Springfield, MA12-2023
High School Diploma -
Southeastern Regional Vocational Technical High School
South Easton, MA06.2019
Skills
- Public Speaking
- Working in difficult environments
- Decision making
- Time management
- Self-motivation
- Effective communication
- Customer Service
- Patience
- Team player
- Problem solver
- Documentation And Reporting
- Interpersonal Skills
- Crime Prevention
- Microsoft Word
- Critical Thinking
- Discretion and Confidentiality
- Active Listening
- Training & Development
- Multitasking
- Computer Skills
- First Aid/CPR
Certification
CPR/AED/First-Aid
Expires 10/19/2025
FEMA IS-100.B: Introduction to Incident Command Systems ICS-100
Obtained 04/2016
OSHA-10
Obtained 11/2/2016
FEMA IS-700.A: National Incident Management Systems (NIMS)
Obtained 03/2017
FEMA IS-907: Active Shooter: What Can You Do
Obtained: 03/2019
FEMA IS-230.D: Fundamentals of Emergency Management
Obtained 03/2019
Timeline
Unarmed Security Guard
M.J Norton Security Inc.
08.2023 - 12.2023
Direct Support Professional & Security
Arbors Associates
02.2023 - 12.2023
ABI Direct Support Professional
BFAIR
10.2021 - 10.2022
Cashier
Family Dollar
06.2020 - 07.2021
Personal Shopper
Stop and Shop Supermarket
04.2020 - 08.2020
Bachelor of Science - Criminal Justice
American International College
High School Diploma -
Southeastern Regional Vocational Technical High School
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