Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nakiyah Brown

Newark,NJ

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Unarmed Security Officer

Prosegur
Elizabeth, NJ
06.2024 - Current
  • Adhered strictly to company policies regarding safety protocols and procedures.
  • Conducted security checks on staff entering or leaving the premises.
  • Investigated suspicious activity or incidents according to company guidelines.
  • Assisted customers with inquiries about products and services offered by the business.
  • Greeted visitors upon arrival at the facility and directed them accordingly.
  • Guarded entrances and exits against unauthorized entry.
  • Maintained high levels of alertness throughout shifts.
  • Adhered to daily patrol schedules to support consistent security presence throughout property.
  • Monitored CCTV surveillance system footage for suspicious activities.

Shift Manager

Pizza Hut
Newark, NJ
02.2024 - 06.2024
  • Handling escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trains new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trains and mentors new employees to maximize team performance.
  • Improves overall team performance by effectively delegating tasks and providing clear instructions.
  • Promotes a positive work environment through open communication and constructive feedback.
  • Excels in every store position and regularly backs up front-line staff.
  • Collaborates with other Shift Managers to maintain consistency in policy enforcement across all shifts, fostering a cohesive workplace culture.
  • Exercises composure under pressure and in escalated customer service scenarios.
  • Monitoring inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.

Team Member

Pizza Hut
Newark, NJ
06.2023 - 02.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.

Team Member

Burger King
Hillside, NJ
06.2022 - 11.2022
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.

Education

Associate of Science - General Science / Nursing

Essex County College
Newark, NJ
08.2027

High School Diploma -

American History Highschool
Newark, NJ
06-2022

Skills

  • Crime Prevention
  • Situational Awareness
  • Crowd Control
  • Building Security
  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Customer service background
  • Customer service and assistance
  • Outstanding customer service
  • Customer service understanding

Certification

  • ServSafe, Pizza Hut - 2024
  • Medical Office Assistant, K&G Career Academy - 2024
  • SORA , NJ SORA & SORA Renewal classes- 2024

Timeline

Unarmed Security Officer

Prosegur
06.2024 - Current

Shift Manager

Pizza Hut
02.2024 - 06.2024

Team Member

Pizza Hut
06.2023 - 02.2024

Team Member

Burger King
06.2022 - 11.2022

Associate of Science - General Science / Nursing

Essex County College

High School Diploma -

American History Highschool

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Nakiyah Brown