Overview
Work History
Education
Skills
Timeline
Generic

Nakiyah Williams

Wilson,United States

Overview

5
5
years of professional experience

Work History

MHFA SR. Application Processor

Accenture
04.2022 - 04.2023
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
  • Updated and maintained application reports and files.
  • Preserved customer confidence and protected operations by keeping information confidential.
  • Followed data entry protocols, rules and regulations.
  • Entered applications and followed up with appropriate personnel for missing information on incomplete loan packages.
  • Updated and maintained customer information, documents and records.
  • Checked loan applications and supporting documentation for completeness and accuracy.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Created spreadsheets for more efficient recordkeeping.
  • Supported audit projects by performing research and providing supporting documentation.

Customer Service Representative

QVC INC
04.2022 - 12.2022
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed and updated databases to handle customer data.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Unemployment Fraud Specialist

Accenture
01.2021 - 04.2022
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Collaborated with internal and external stakeholders to create and maintain fraud prevention strategies.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
  • Produced detailed reports of fraud investigations and presented findings to senior management.

Mac Tier 2 Specialist – Apple

Kelly Services
01.2018 - 12.2020
  • Installed and configured operating systems and applications.
  • Offered assistance in implementing and developing training programs.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Tested new software and hardware prior to deployment.
  • Performed technical troubleshooting and diagnosis, software installation and information gathering to keep infrastructure operational.
  • Received inbound phone calls transferred from Tier 1 specialists to research and resolve advanced technical issues.
  • Monitored system performance to identify potential issues.
  • Researched and identified solutions to technical problems.
  • Installed, configured and maintained computer systems and network connections.

Education

High School Diploma -

Ralph L Fike High School
Wilson, NC
06.2016

Skills

  • Government Lending
  • Closing Processes
  • Annual Evaluations
  • Government Standards
  • Fraud Investigations
  • Customer Accounts Management
  • Client Relations Skills
  • Technical Support and Assistance

Timeline

MHFA SR. Application Processor

Accenture
04.2022 - 04.2023

Customer Service Representative

QVC INC
04.2022 - 12.2022

Unemployment Fraud Specialist

Accenture
01.2021 - 04.2022

Mac Tier 2 Specialist – Apple

Kelly Services
01.2018 - 12.2020

High School Diploma -

Ralph L Fike High School

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Nakiyah Williams