Nakkia Harris
Clinton Township,IL
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Federal Security Officer
TSA (Transportation Security Administration)
01.2022 - Current
- Screening passengers, conducting security checks on luggage and cargo, monitoring security measures, and ensuring a safe and respectful environment for all passengers
Customer Service Representative
Discover Financial Services
01.2022 - Current
- Created a new customer database by entering customer information into a database
- Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise
- Reduced complaints
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
asset protection
Walmart
12.2020 - 11.2021
- Implement or monitor processes to reduce property or financial losses
- Investigate known or suspected internal theft, external theft, or vendor fraud
- Direct work of contract security officers or other loss prevention agents
- Identify and report merchandise or stock shortages
- Train establishment personnel in loss prevention activities
Customer Service Associate
Boost Mobile
08.2019 - 12.2020
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Refer unresolved customer grievances to designated departments for further investigation
- Take Bill Payments
- Activate and sell Phone and Phone accessories
Customer Service Associate
SISTAR BEAUTY SUPPLY
06.2017 - 07.2018
- Greet customers and ascertain what each customer wants or needs
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Answer questions regarding the store and its merchandise
- Compute sales prices, total purchases and receive and process cash or credit payment
- Clean shelves, counters, and tables
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Customer Service
TeleSight Inc
03.2014 - 06.2016
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Refer unresolved customer grievances to designated departments for further investigation
Education
phlebotomy training specialist - phlebotomy
Phlebotomy Training Specialist
03-2023
Skills
- Customer service
- Communication skills
- Time management
- Documentation review
- Computer literacy
- Investigative skills
- Customer Service
- Time Management
- Honest and Dependable
- Reliable and Responsible
- Multitasking
- Critical Thinking
- Detail Oriented
- Data Entry
Certification
NHCO Certified Phlebotomist
Timeline
Federal Security Officer
TSA (Transportation Security Administration)
01.2022 - Current
Customer Service Representative
Discover Financial Services
01.2022 - Current
asset protection
Walmart
12.2020 - 11.2021
Customer Service Associate
Boost Mobile
08.2019 - 12.2020
Customer Service Associate
SISTAR BEAUTY SUPPLY
06.2017 - 07.2018
Customer Service
TeleSight Inc
03.2014 - 06.2016
phlebotomy training specialist - phlebotomy
Phlebotomy Training Specialist
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