Nakosha Jackson
Fort Lauderdale,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Beauty Sales Associate
Diamond girl beauty supply
Fort Lauderdale, FL
01.2021 - 08.2024
- Greeted customers upon arrival and provided assistance with product selection.
- Assisted in setting up displays, restocking shelves, and keeping the store clean and organized.
- Demonstrated products to customers and answered questions about hair products and benefits.
Sales Associate
Starbucks
Fort Lauderdale, FL
10.2020 - 12.2021
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection,
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Provided accurate information about products, prices and services.
Customer Service Manager
T-Mobile
Fort Lauderdale, FL
09.2013 - 09.2019
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
Education
High School Diploma -
Statesboro High School
Statesboro, GA06-1999
Some College (No Degree) - Child Development
Georgia Southern University
Statesboro, GASkills
- Asset Protection
- Point of sale transactions
- Goal attainment
- Guest Services
- Money Handling
- Customer Service
- Retail Sales
- Store opening and closing
- Customer Assistance
- Stocking and Receiving
Timeline
Beauty Sales Associate
Diamond girl beauty supply
01.2021 - 08.2024
Sales Associate
Starbucks
10.2020 - 12.2021
Customer Service Manager
T-Mobile
09.2013 - 09.2019
High School Diploma -
Statesboro High School
Some College (No Degree) - Child Development
Georgia Southern University