Kerstin Curtis
Douglasville,GA
Summary
Versatile undergraduate biology major with a keen analytical mind and passion for applying scientific expertise. Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Beauty Sales Associate
Stylecode Beauty Supply
05.2023 - 07.2023
- Increased beauty product sales by providing personalized consultations and recommendations to clients.
- Enhanced customer satisfaction through effective product demonstrations and makeup application techniques.
- Boosted store revenue by cross-selling complementary beauty products and services.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Customer Service Associate
Kohls Department Store
05.2021 - 12.2022
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Volleyball Coach
A5 South
03.2021 - 06.2022
- Improved team performance by developing and implementing strategic game plans and practice sessions.
- Enhanced athletes'' skills through targeted drills, strength training, and individualized coaching.
- Developed players'' teamwork abilities by organizing team-building activities and fostering a positive team culture.
- Increased college recruitment opportunities for athletes by maintaining relationships with collegiate coaches and promoting player successes.
- Maintained high academic standards for student-athletes by providing resources for academic support and monitoring progress reports.
Education
Bachelor of Science - Biology
Johnson C Smith University
Charlotte, NC12.2024
High School Diploma -
Chapel Hill High School
Douglasville, GA05.2018
Skills
- Customer Loyalty
- Asset Protection
- Guest Services
- Upselling Strategies
- Conflict Resolution
- Effective Communication
- Goal-Driven
- Task prioritization
- Attention to Detail
- Team Cooperation
- Organization and Multitasking
- Self-motivation
Timeline
Beauty Sales Associate
Stylecode Beauty Supply
05.2023 - 07.2023
Customer Service Associate
Kohls Department Store
05.2021 - 12.2022
Volleyball Coach
A5 South
03.2021 - 06.2022
Bachelor of Science - Biology
Johnson C Smith University
High School Diploma -
Chapel Hill High School