Nakoya Jones
Arlington,TX
Summary
Detail-oriented professional with superb people skills. Engaging and helpful. Efficient, accurate and detail-oriented woman, with innate drive to provide exceptional service. Attentive to client preferences and modern trends in aesthetics. Positive attitude with consistent record of building clientele and achieving high rates of client retention.
Overview
1
1
year of professional experience
Work History
Salon-manager
Gracefully Hidden
4701 W Fwy Fort Worth Tx76107
02.2023 - Current
- Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Streamlined appointment scheduling process with an easy-to-use software system, resulting in reduced wait times for clients.
- Developed successful marketing initiatives to attract new clients and retain existing ones through social media campaigns and promotional offers.
- Collaborated with stylists to ensure high-quality services were provided consistently across all appointments.
- Established a positive workplace culture that fostered teamwork with my suite mate, open communication, and professional growth among one another .
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Conducted regular meetings with my partner to assess progress toward goals and address any areas needing improvement or further development.
- Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
- Cultivated relationships with suppliers to secure favorable pricing on top-quality products while managing costs effectively.
- Evaluated stylist performances through regular feedback sessions and implemented strategies for improvement when necessary.
- Developed a strong referral program by encouraging satisfied clients to recommend the salon to their friends and family members.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Maintained general appointment calendar and set shift schedules accordingly .
- Managed cash flow, business transactions, banking, and accounting processes.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Maintained organization of salon and cleanliness of my suite with regular cleaning and floor sweeping as well as mopping and disinfecting. .
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Upheld 24-hour response time to service requests.
Skills
- Cleanliness and Sanitation
- Talent Recruitment
- Supply Management
- Health and Safety Regulations
- Account Management
- Problem-Solving Skills
- Profit Enhancement
- Business Development
- Compliance Knowledge
- Salon Safety and Security
- Guest Relations
- Strategic Planning
- Business Development Strategy
- Financial Analysis
- Scheduling
- Loss Prevention
- Revenue Generation
- Diverse Hairstyles
- Inventory Controls
- Commitment to Quality and Service
- Conflict Mediation
- Decision-Making Skills
- Performance Improvement
- Customer Needs Assessment
- Cosmetology
- Financial Management
- Employee Relations
- Safety Awareness
- Staff Motivator
- Employee Development
- Customer Service
- Appointment Scheduling
- Organizational skills
- Sales strategy
- Salon software proficiency
- Conflict resolution
- Problem solving
- Customer service excellence
- Client retention
- Decision making
- Goal setting
- Product knowledge
- Team leadership
Timeline
Salon-manager
Gracefully Hidden
02.2023 - Current