Nakyla Johnson
Indianapolis,IN
Summary
I am a hardworking person who is dedicated to getting the job done and very flexible around the workplace. I make sure that I not only know how to do my job,but . I have very good people and communication skills in the work place. I can face hard challenge and use my thinking and problem solving skills to work through tough situations whether that be on the spot or ongoing issues.
Diligent Retail Associate skillful in connecting with people and promoting products. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Experienced in maintaining stock and setting up promotions. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Auditing Clerk
Capstone Logistics LLC.
Indianapolis, IN
09.2024 - Current
- Collaborated effectively with colleagues across departments to resolve complex problems related to finances.
- Provided guidance on proper accounting methods
- Prepared reports summarizing audit results and recommendations for corrective action.
- Prepared monthly audit reports for management review.
- Documented audit findings through written reports detailing any discrepancies or noncompliance issues found during an examination.
- Coordinated with external auditors to facilitate annual auditing process.
- Prepared and issued customer invoices, monitored receivables, and managed collections process.
Substitute Teacher
Kelly Services
Indianapolis, IN
09.2022 - Current
- Adapted teaching methods to accommodate diverse learning styles.
- Implemented differentiated instruction strategies based on individual student needs.
- Promoted a safe and secure atmosphere within the classroom setting.
- Administered tests and assessments according to school guidelines.
- Organized lesson plans and activities for students.
- Maintained accurate records of student attendance and performance.
- Developed creative learning strategies to engage all types of learners.
- Supported special needs students by providing individual instruction as needed.
- Provided instruction and guidance to students in the absence of a regular teacher.
- Created an environment conducive to learning while managing challenging behaviors.
- Provided feedback on assignments or projects given by the regular teacher.
- Served as a mentor for new substitute teachers when necessary.
- Integrated technology into lessons whenever possible.
- Collaborated with other teachers to ensure student success.
IDAP Assembly Operator
Eli Lilly
Indianapolis, IN
01.2023 - 07.2023
- Troubleshot problems with machines or parts during assembly process.
- Assisted in training new employees on proper assembly techniques.
- Reported any defective parts to supervisors.
- Cleaned, lubricated, and maintained machines as required by company policy.
- Evaluated existing processes for possible improvements.
- Documented all maintenance activities related to assembly operations.
- Participated in team meetings to discuss production goals and objectives.
- Operated various types of equipment used in the assembly process.
- Inspected completed products for accuracy, completeness, and quality standards.
- Followed safety guidelines while operating machinery.
- Adhered to all established policies and procedures for product inspection and testing.
- Performed quality control checks on finished products.
- Monitored inventory levels of supplies needed for assembly process.
- Adjusted machine settings according to product specifications.
- Used machinery safely and according to manufacturer instructions to prevent workplace accidents.
Jewelry Consultant
Kay Jewelers Outlet
Indianapolis, IN
08.2021 - 05.2022
- Provided excellent service to customers through active engagement, direct eye contact and listening skills.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Managed and processed customer payments made by credit and debit cards as well as cash and provided correct change if applicable.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Provided customers with detailed product knowledge and advice regarding jewelry selection.
- Assisted customers in creating custom designs for special occasions.
- Utilized point-of-sale systems to process payments accurately and efficiently.
- Developed relationships with clients to increase sales opportunities.
- Worked closely with other departments such as accounting or purchasing.
- Coordinated repairs and adjustments of jewelry pieces as needed.
- Conducted quality control checks on incoming items to ensure they met standards.
- Prepared sales reports for store management team review.
- Organized promotional events within the store to attract new customers.
- Monitored stock levels of popular items throughout the day.
- Maintained accurate records of customer purchases and preferences.
- Participated in team meetings to discuss strategies for increasing sales volume.
- Processed returns and exchanges according to company policies.
- Resolved customer complaints promptly and efficiently.
- Educated customers about proper care instructions for different types of jewelry pieces.
Customer Service Associate
Walmart
Indianapolis, IN
07.2019 - 05.2021
- Greeted customers and identified their needs.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Answered phone calls from customers promptly and courteously.
- Performed additional duties as assigned by management team.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Resolved customer inquiries in a timely manner.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Kept work area neat, clean, and well-stocked at all times.
- Handled cash register operations accurately during peak times.
- Provided product recommendations based on customer needs.
- Tracked inventory levels of popular items to ensure availability for customers' orders.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Followed policies and procedures to meet or exceed established performance requirements.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Cashier
Walmart
Indianapolis, IN
05.2019 - 05.2021
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer services.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Verified customer age requirement for alcohol or tobacco purchases.
Education
Certified - Clinical Medical Assistant
Stepful
03-2025
Skills
- Administering Medications and Injections
- Assisting Provider with Exams and Procedures
- Patient Care Coordination and Education
- Phlebotomy, EKG, and Cardiovascular Testing
- Infection Control and Safety
- Patient Intake and Vitals
- Administrative Assisting
- Anatomy & Physiology
- Medical Terminology
- Medical Law and Ethics
- Communication, Professionalism and Customer Service
- Updating and Maintaining Electronic Health Records
skills
- Hands on money handling
- Counting large amounts of money
- Adding and subtracting money
- The ability to analyze complex technical and information
- Can analyze database structures
- Helping customers with questions that the need to know
- Excellent problem solver
- Dealing with people's personal information
- Good communication skills
Certification
- Certified Clinical Medical assistant
Timeline
Auditing Clerk
Capstone Logistics LLC.
09.2024 - Current
IDAP Assembly Operator
Eli Lilly
01.2023 - 07.2023
Substitute Teacher
Kelly Services
09.2022 - Current
Jewelry Consultant
Kay Jewelers Outlet
08.2021 - 05.2022
Customer Service Associate
Walmart
07.2019 - 05.2021
Cashier
Walmart
05.2019 - 05.2021
Certified - Clinical Medical Assistant
Stepful