Summary
Overview
Work History
Education
Skills
Certificates
Timeline
Generic

Nala Baker

Winston-Salem,NC

Summary

Compassionate and detail oriented professional with a strong background in customer service, administrative coordination, and patient support. Skilled in data entry, scheduling, and communication; proven ability to build positive relationships with patients, parents, and staff. Driven to create a welcoming, efficient, and empathetic environment that supports high-quality patient care and success.

Experienced with providing direct personal care and fostering supportive environment for clients. Utilizes strong communication and empathy to address individual needs and enhance well-being. Knowledge of adaptive techniques and safety procedures in caregiving settings.

Overview

6
6
years of professional experience

Work History

Personal Caregiver – Dementia Support

Family Caregiving Experience
Winston-Salem, NC
08.2023 - 01.2025
  • CPR certified
  • Assisted patient with dementia in daily activities including medication reminders, meals, hygiene, and mobility support
  • Developed patience, empathy, and problem-solving skills while managing behavioral and memory related challenges
  • Coordinated with family and healthcare providers to monitor changes in health and communicated updates

Store Associate

Aldi
Cornelius, NC/Winston-Salem, NC
07.2025 - Current
  • Delivered exceptional customer service to diverse individuals, ensuring needs were met in a professional and caring manner.
  • Oversaw day-to-day operations and transactions with an excellent eye for detail, including product categorization, refunds, and inventory management.
  • Worked cooperatively with teammates to achieve store objectives, exhibiting initiative and leadership that resulted in management consideration in less than three months.
  • Maintained a welcoming atmosphere and communicated effectively with efficiency while juggling a number of tasks in a hectic environment.

Women’s Basketball Administrator

Catawba College Internship
Salisbury, NC
08.2023 - 03.2025
  • Supported program operations through scheduling, communication, and administrative recordkeeping.
  • Maintained organized data systems and coordinated logistics for team events and travel.
  • Displayed interpersonal skills and professionalism when representing the college in both internal and external events.
  • Strengthened organizational, time management, and Microsoft Office skills

Upholstery

Ashley Furniture
Advance, NC
05.2024 - 08.2024
  • Ensured precision in production while delivering excellent customer satisfaction.
  • Facilitated communication among departments to adhere to order and client timelines.
  • Enhanced teamwork and dependability through steady performance in a crowded setting.

Package Handler

Amazon
Mobile, AL
08.2021 - 02.2022
  • Assisted logistics operations with precision and dependability to guarantee ontime delivery.
  • Exhibited trustworthiness, flexibility, and focus on organizational methods.

Online Grocery Shopper

Walmart
Pensacola, FL
06.2020 - 08.2020
  • Helped customers with their online purchases and addressed questions, strengthening effective communication and service quality.
  • Adhered to health and safety protocols while ensuring efficiency in order fulfillment.

Education

Post-Graduate Certificate - CNA

Forsyth Technical Community College
Winston-Salem, NC
06.2026

MBA - Health Care Administration

Catawba College
Salisbury, NC
05.2025

Bachelor of Science - Business Administration And Management

Catawba College
Salisbury, NC
05.2024

Associate of Arts - undefined

Bishop State Community College
Mobile, AL
01.2022

Skills

  • Planning
  • Data Entry
  • Patient & Community Service
  • Confidentiality & HIPPA
  • Active Listening
  • Healthcare Administration Fundamentals
  • Time Management
  • Communication
  • Team Collaboration & Multitasking
  • Compassionate care
  • Social interaction

Certificates

CPR/BLS, April 2026

Timeline

Store Associate

Aldi
07.2025 - Current

Upholstery

Ashley Furniture
05.2024 - 08.2024

Personal Caregiver – Dementia Support

Family Caregiving Experience
08.2023 - 01.2025

Women’s Basketball Administrator

Catawba College Internship
08.2023 - 03.2025

Package Handler

Amazon
08.2021 - 02.2022

Online Grocery Shopper

Walmart
06.2020 - 08.2020

Associate of Arts - undefined

Bishop State Community College

Post-Graduate Certificate - CNA

Forsyth Technical Community College

MBA - Health Care Administration

Catawba College

Bachelor of Science - Business Administration And Management

Catawba College

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Nala Baker