Nala Overstreet
Bartlett,TN
Summary
Professional with proven expertise in customer support, adept at resolving issues efficiently and enhancing client satisfaction. Strong collaborator who thrives in team environments and adapts readily to changing demands. Skilled in communication, problem-solving, and using CRM software to deliver impactful results. Known for reliability and results-driven approach, ensuring high standards are consistently met.
Overview
11
11
years of professional experience
Work History
Customer Support Specialist
Champion Windows Home Exteriors
05.2018 - Current
- Resolve customer inquiries through multiple communication channels, ensuring timely and accurate responses.
- Manage escalated issues effectively, providing solutions that align with company policies while maintaining customer relationships.
- Enhance customer satisfaction by promptly addressing and resolving inquiries and issues.
Lead Staging Auditor
Technicolor
06.2015 - 09.2017
- Gathered and organized materials, reviewing bill of materials to support day to day operations.
- Prioritized and managed multiple projects, ensuring all met their deadlines and objectives without compromising quality.
- Supported successful project completion by meticulously reviewing and updating project plans.
Education
High School Diploma -
Fairley High School
Memphis, TN06.1999
Skills
- Leader
- Customer Service
- Adaptive
- Problem solving
- Organized
- Energetic
Timeline
Customer Support Specialist
Champion Windows Home Exteriors
05.2018 - Current
Lead Staging Auditor
Technicolor
06.2015 - 09.2017
High School Diploma -
Fairley High School