Summary
Overview
Work History
Education
Skills
References
Programs
Affiliations
Timeline
Generic

RHAEGEN FREY

Granbury,TX

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Customer Support Specialist

Daycos
05.2019 - Current
  • Monitor and track invoice statuses to identify transmission issues that would prevent third-party systems from payment to the customer.
  • Set up permission accounts, onboard and train customers on company's online portal and back-office application to support registrations, reporting, payment vouchers and awaiting information for invoices.
  • Collaborate with team members to identify, discuss, and solve issues within our team to support company's stakeholders
  • Build professional relations with customers to create communication channels via phone, tickets, online chats and emails.
  • Provide guidance and support of rates, rules, and regulations from US Transportation Command for all DOD Household Goods and Baggage shipments to our company, PPSO, and customers.
  • Beta testing applications and software updates before releasing them into production to ensure quality standards are met.
  • Monitor trends in incoming requests from customers for identifying potential problems or opportunities for improvement.
  • Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
  • Prioritized workloads to meet customer needs and maintain established deadlines in fast-paced environment.
  • Maintain composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.

Store Manager - Stylist

Maurices
01.2017 - 02.2020
  • Lead store's administrative duties
  • Including but not limited to filing paperwork, payroll and scheduling, HR procedures, reviews, audit budgets and inventory, up to date with labor law regulations, and uphold SOPs, onboarding, reporting store's KPIs
  • Building loyal customer relationships through personal shopping, email, social media, and phone calls
  • Identifying new ways to challenge and train teammates to their full potential, while creating a positive and supportive atmosphere
  • Creating success plans to maintain and exceed store's annual goals
  • Planning and organizing team events to support the community.

Graphic Designer - Office Assistant

Reflections Portraits Inc.
08.2016 - 01.2017
  • Enhancing photography while assisting office duties
  • Administrative tasks such as billing/auditing invoices, payment orders, and filing customer paperwork
  • Scheduling appointments and following up with clients in a timely matter
  • Creating an enjoyable and fun atmosphere for clients while building long term relationships
  • Working with advanced computer software to create artistic layouts and design for high quality prints.

Education

Cosmetologist License -

JOSEPHS COLLEGE OF BEAUTY
NORFOLK, NE

Esthetician License -

CAPITOL SCHOOL OF ESTHETICS
OMAHA, NE

Skills

  • Excellent Customer Service
  • Detailed Orientated
  • Team Work & Collaboration
  • Leader
  • Establish Strong Relationships
  • Problem Solving
  • Help Desk Support

References

References available upon request.

Programs

  • Slack Messenger
  • Calamari Time Management
  • Accubill Billing & Audit Program
  • Customer Connection Software
  • Controller (Setup software)
  • Proficient with Microsoft Office Excel, Teams, Word, PowerPoint, Outlook, Share Point
  • Bloom Growth EOS Tracking
  • Fast Stone Capturing
  • Deskpro Help Desk (Customer Ticket System)
  • US Bank Freight Payment Portal

Affiliations

  • Leadership Granbury
  • Daycos Connect Committee
  • Daycos Wellness Committee
  • Youth Athletic Assistant Coach

Timeline

Customer Support Specialist

Daycos
05.2019 - Current

Store Manager - Stylist

Maurices
01.2017 - 02.2020

Graphic Designer - Office Assistant

Reflections Portraits Inc.
08.2016 - 01.2017

Cosmetologist License -

JOSEPHS COLLEGE OF BEAUTY

Esthetician License -

CAPITOL SCHOOL OF ESTHETICS

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