Nalaisha Hicks
Brooklyn,NY
Summary
Proven professional with a track record of enhancing student safety and wellbeing at Jofaz Y & M Transportation School Bus. Leveraged critical thinking and computer proficiency to streamline operations and improve emergency response efficiency. Excelled in fostering inclusivity and respect, significantly improving passenger experience through active listening and problem-solving skills.
Overview
2025
2025
years of professional experience
Work History
School Bus Matron
Jofaz Y & M Transportation School Bus
- Ensured student safety by closely monitoring behaviors and addressing potential issues on the school bus.
- Promoted a culture of respect and inclusivity by modeling appropriate behavior and fostering positive interactions among students on the bus.
- Maintained a clean and organized bus environment, ensuring a pleasant experience for all passengers.
- Assisted students with special needs, providing personalized care and attention during transportation.
- Provided emergency assistance in case of accidents or medical emergencies, following proper procedures to ensure student wellbeing.
- Implemented effective strategies to manage difficult situations involving challenging behaviors or conflicts among students.
- Communicated clearly with school staff and transportation managers to ensure a seamless transition between home, school, and bus settings for students.
Home Attendant
Link Homecare
Brooklyn, NY
07.2020 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Used Software to maintain records of services performed and condition of patients.
- Purchased, prepared, and served food for patients and other members of family by following special prescribed diets.
- Visited households to provide daily health care to patients.
- Administered prescribed oral medications under written direction of physician or as directed by home care nurse.
- Cared for elderly, convalescent and handicapped patients in patient's home.
- Facilitated patient mobility by safely transferring them between beds, wheelchairs, and other areas within the home.
- Provided essential companionship to patients, fostering emotional wellbeing through engaging conversations and activities.
Skills
Active listening
- Active Listening
- Problem-solving abilities
- Critical Thinking
- Problem Resolution
- Computer Proficiency
Timeline
Home Attendant
Link Homecare
07.2020 - Current
School Bus Matron
Jofaz Y & M Transportation School Bus