Nalani McCumber
Lakeland
Summary
Organized and analytical professional with a background in Communications and Sociology. Experience in research, content-engagement, and project management with skills in written communication. Strong attention to detail, time management, and collaborative work in a fast-paced environment. Highly committed to delivering accurate and professional work, on time.
Overview
5
5
years of professional experience
Work History
Puppy Counselor
All About Puppies
Lakeland, FL
07.2025 - Current
- Assisting families with picking and financing their future puppy.
- Educating customers about the health and care their puppy needs.
- Grooming and giving medicine to our dogs.
- Organizing and filling out paperwork.
- Using financing programs.
IT Student Worker (Student Technician)
Rollins College
Winter Park, FL
08.2023 - 05.2025
- Operating the phone for IT issues regarding laptops, phones, tablets, and electronic accessories.
- Remote into client’s devices to assist with issues.
- Assist parents with their student’s account.
- Assist professor with Canvas or classroom issues.
- Create tickets for the remote IT staff to process and complete.
- Traveling around campus to complete on-site tasks.
Sales Associate (Seasonal)
Cracker Barrel
05.2023 - 01.2024
- Replenished and stocked tables, stands, racks and shelves.
- Organized and sorted through new shipments.
- Added new shipments to the sales floor.
- Cleaned the store.
- Processed returns.
- Answered customer questions regarding availability, the menu, and the current sales.
- Operated the cash register.
Sales Associate
Once Upon A Child
05.2022 - 08.2022
- Organized racks and shelves to maintain the stores visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, optional accessories, and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Operated the cash register.
Sales Associate
Rack Room
05.2021 - 08.2021
- Used hand-held devices and computers to record and monitor inventory levels and complete audits to uncover inaccuracies.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Moved cardboard, plastic ties, and other debris from the sales floor.
- Operated the cash register.
Education
Bachelor of Arts - Sociology and Communications
Rollins College
01-2025
Skills
- MS Word
- MS Outlook
- MS Office
- Adobe
- Social Media Management
- Public Speaking
- Presentations
- Customer Service
- Team Leadership
- Research and Analysis
- Survey Design and Data Collection
- Peer Mentoring
- Documentation and Reporting
- Troubleshooting Technical Skills
- Financing
Websites
Timeline
Puppy Counselor
All About Puppies
07.2025 - Current
IT Student Worker (Student Technician)
Rollins College
08.2023 - 05.2025
Sales Associate (Seasonal)
Cracker Barrel
05.2023 - 01.2024
Sales Associate
Once Upon A Child
05.2022 - 08.2022
Sales Associate
Rack Room
05.2021 - 08.2021
Bachelor of Arts - Sociology and Communications
Rollins College