Nalani Pena

Patient follow ups, Support communications for medication refills or patient concerns for doctors, Patient education, Assistant with Drs. Appointment, referrals, and Dme.

• Responded to patient requests with appropriate clinical and personal assistance.
• Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
• Managed patient care through closely monitoring respiration, blood pressure and blood glucose levels.
• Cared for wounds, provided treatments and assisted with procedures.
• Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Assessed patients' temperature, pulse and blood pressure and recorded in electronic medical records.
• Documented patient vitals, behaviors and conditions to communicate concerns to supervising nurse.
• Helped long-term care residents with bathing, dressing, feeding and other daily living activities.
• Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies.
• Delivered updates in patient status to charge nurse, recording changes in medical records.
• Comforted and counseled patients and families throughout care process.
• Managed appointment calendar for scans, lab tests, and evaluations.
• Used aseptic techniques to provide sterilized wound care and dressing applications.
• Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
• Monitored and tracked patient vitals in Optum and Dino Charters to keep team informed of changing conditions.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

• Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
• Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
• Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
• Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.

• Evaluated patient histories, complaints and current symptoms.
• Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
• Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
• Educated family members and caregivers on patient care instructions.
• Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
• Adhered to strict safety measures by carefully determining proper dosages before administering medications.

• Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Oversaw quality control and productivity rates to increase revenue and production times.
• Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
• Developed standard operating procedures for all administrative employees.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
• Maintained computer and physical filing systems.
• Evaluated employee records and productivity to complete employee evaluations.
• Utilized client and staff feedback to maintain customer partnerships and increase revenue.
• Compared vendor prices and negotiated for optimal savings.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Coordinated special projects and managed schedules.