Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nalani Rita-Kaui

Las Vegas,Nevada

Summary

Expert professional with superb customer service skills and strong background meeting customer needs. Stays on top of continuous customer demands with expertise in call control and issue resolution. High-performing and adaptable in dealing with dynamic needs of ever-changing sales environments. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

11
11
years of professional experience

Work History

Sales Support Specialist

Rocky Group
Waianae, HI
05.2019 - 02.2020
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Resolved order issues by consulting with appropriate departments.
  • Participated in weekly team meetings to discuss strategies for achieving goals.
  • Performed quality assurance checks on outgoing orders before shipment.
  • Provided technical assistance to customers in configuring product settings.

Life Skills Worker

steadfast houseing
Honolulu, HI
07.2018 - 05.2019
  • Monitored progress toward goals by conducting regular assessments and evaluations.
  • Monitored health and well-being of clients and reported significant health changes.
  • Consulted with client care team to continually update care plans.
  • Maintained detailed records of services performed on clients.
  • Assisted clients with maintaining good personal hygiene.
  • Contributed to case reviews of client status and progress.
  • Participated in team meetings regularly to discuss client progress and share best practices.
  • Monitored clients' activity levels and helped prevent sedentary behavior.

Answered phones, filed paperwork, and filed paperwork.

- Sweep the office area.

- Cleaned bathrooms.

  • Built strong and trusting rapport with clients and loved ones.

Cook

rock n fun
Kapolei, HI
03.2017 - 06.2018
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Checked completed orders for correct quantity and quality.
  • Prepared and served meals by reviewing recipes and combining and cooking ingredients.
  • Replenished food items from inventory and rotated ingredients.
  • Coordinated with wait staff to ensure timely delivery of meals to customers.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Organized storage areas for efficient usage of space.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Set up work stations prior to opening to minimize prep time.
  • Wrapped, dated and labeled food items in storage for safety and freshness.

Pizza Cook

Dominos Pizza Inc.
Kapolei, HI
05.2016 - 04.2017
  • pizza cook
  • take food orders
  • sweep kitchen
  • wash dishes
  • Set up work stations prior to opening to minimize prep time.
  • Complied with health department rules regarding sanitation practices in the kitchen.
  • Kept work area clean by sweeping floors, washing surfaces, and disposing of trash.
  • Modified standard recipes to address customer requests for substitutions or allergen concerns.
  • Sanitized workstation at end of shift to prevent foodborne illnesses.
  • Ensured that all recipes were followed accurately when making pizzas.
  • Provided customer service to many customers per day by inputting orders, processing credit, and cash transactions and responding to questions and concerns.
  • Stocked freezers and refrigerators to maintain adequate supply of ingredients and products.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Stored food items correctly in designated containers and storage areas.
  • Cut pizzas using rocking pizza cutter tool.
  • Topped crust with sauce, meat, cheese and vegetables.

Host

takumis
Kapolei, HI
11.2015 - 05.2016
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Answered telephone to provide dining information and take reservations.
  • Provided customers with accurate wait times and monitored waiting list.
  • Assisted servers in seating guests by escorting them to their tables.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Assisted staff by serving food and beverages or bussing tables.
  • Notified server after seating parties in section to facilitate prompt service.
  • Stayed attentive to server availability and table turnover to quickly seat guests.

Cashier/cook

teddys bigger burger
Kapolei, HI
02.2014 - 03.2016
  • Greeted customers promptly and responded to questions.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.

Office Assitant

waianae welfare office
Waianae, HI
06.2012 - 02.2013
  • Managed daily office operations and maintained a clean and efficient workspace.
  • Opened, sorted and routed incoming mail and prepared outgoing mail.
  • Utilized office equipment such as printers, copiers, and fax machines efficiently.
  • Maintained an organized filing system of paper documents and electronic files.

Cook

Papa Johns International Inc.
Kapolei , HI
09.2008 - 09.2009
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Checked completed orders for correct quantity and quality.
  • Resolved customer complaints regarding food quality or services provided.
  • Inspected kitchens for sanitary conditions before the start of each shift.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Used standardized recipes and other instructions to prepare food.

Education

High School Diploma -

Waianae High School
Waianae
06-2007

Skills

  • Self motivation
  • Attention to detail
  • Effective communication
  • Team member motivation
  • Promote products

Timeline

Sales Support Specialist

Rocky Group
05.2019 - 02.2020

Life Skills Worker

steadfast houseing
07.2018 - 05.2019

Cook

rock n fun
03.2017 - 06.2018

Pizza Cook

Dominos Pizza Inc.
05.2016 - 04.2017

Host

takumis
11.2015 - 05.2016

Cashier/cook

teddys bigger burger
02.2014 - 03.2016

Office Assitant

waianae welfare office
06.2012 - 02.2013

Cook

Papa Johns International Inc.
09.2008 - 09.2009

High School Diploma -

Waianae High School
Nalani Rita-Kaui