Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Barista
Nalani Utegg

Nalani Utegg

Silver Creek,NEW YORK

Summary

Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations, and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, drink portioning, with a friendly and approachable demeanor.

Overview

5
5
years of professional experience

Work History

Barista

Upper Crust
07.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Work on social media content for business

Infant Nanny

Home
11.2023 - 07.2024
  • Provided a nurturing environment for infants, ensuring their safety and well-being at all times.
  • Maintained detailed records of the infant''s daily activities, milestones, and health-related information for parental review.
  • Assisted with light housekeeping duties to ensure a clean, organized living environment for both the family and the infant.
  • Supported parents in implementing routines and schedules, leading to increased consistency and predictability for the infant.
  • Assisted with light housekeeping duties as well as running errands.
  • Fostered strong parent-nanny relationships through open communication, trust, and professionalism.
  • Enhanced infant development by creating age-appropriate activities tailored to each child's needs and interests.
  • Developed strong bonds with infants by consistently responding sensitively to their emotional cues and needs throughout caregiving tasks.

Cashier, Barista

Tim Hortons
11.2021 - 09.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Experience in training new coworkers.

Cashier

Tuscany
08.2020 - 10.2020
  • Greeted customers entering the store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Associate of Science - Business Administration

Jamestown Community College
Jamestown, NY
05-2025

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Opening and closing duties
  • Professional demeanor
  • Multitasking and organization
  • Reliable and dependable

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Barista

Upper Crust
07.2024 - Current

Infant Nanny

Home
11.2023 - 07.2024

Cashier, Barista

Tim Hortons
11.2021 - 09.2023

Cashier

Tuscany
08.2020 - 10.2020

Associate of Science - Business Administration

Jamestown Community College

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