Nalanirose Harmon , CMA
Pittsburg,CA
Summary
Dedicated healthcare professional with a strong background in customer service and clinical operations, committed to delivering compassionate, patient-centered care. Skilled in supporting medical staff , managing patient intake , maintaining accurate documentation, and ensuring HIPPA compliance. Proven ability to thrive in fast paced healthcare environments while maintaining professionalism and attention to detail. Passionate about assisting to providers, improving patient experience and contributing to efficient clinical work flow.
Overview
4
4
years of professional experience
Work History
Pharmacy Clerk
Safeway
Walnut Creek, CA
11.2025 - Current
- Oversaw inventory levels and ensured proper organization to enhance pharmacy workflow and service delivery.
- Engaged with team members to streamline processes for prompt product restocking.
- Oversaw coordination of prescription pick-ups while providing assistance for medication-related questions.
- Implemented and enforced HIPAA guidelines to safeguard patient confidentiality during all interactions with customers.
Senior Bookkeeper
Safeway, Walnut Creek
Walnut Creek
- Delivered consistent, high-quality customer service by addressing questions, concerns, and special requests.
- Handled daily financial responsibilities, including auditing and balancing cash drawers.
- Provided administrative support and maintained organized records for management use.
Third Assistant Manager
Safeway, Walnut Creek
Walnut Creek
06.2022 - Current
- Lead front-end operations, ensuring smooth customer interactions and adherence to safety protocols.
- Respond to emergencies, customer incidents, and complaints, taking appropriate action to resolve issues.
- Manage cash handling procedures, reconcile registers with sales receipts, and maintain inventory records.
- Prepare administrative reports, employee evaluations, corrective action plans, and product recall documentation.
- Assist Store Director in training and supervising staff, promoting a positive and efficient work environment.
Medical Assistant Extern
Jiva Health
Concord, CA
07.2022 - 09.2022
- Managed appointment scheduling, optimizing clinic flow and patient access to services.
- Prepared examination rooms, maintaining cleanliness and readiness for patient visits.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Contra Costa Medical Career College
Antioch, CA07-2022
Diploma -
Pittsburg High School
06-2019
Skills
- Effective communication skills
- Leadership & Team Training
- Conflict Resolution & Problem-Solving
- Cash Handling & Reconciliation
- Administrative Support & Reporting
- Dependable, Efficient, and Quick to Learn
- Data entry
- Medical terminology
- Vital signs monitoring
- Administering injections
- Direct patient care
- Inventory and supply management
Accomplishments
BLS
Certified Medical Assistant #A7N6D9N6
Timeline
Pharmacy Clerk
Safeway
11.2025 - Current
Medical Assistant Extern
Jiva Health
07.2022 - 09.2022
Third Assistant Manager
Safeway, Walnut Creek
06.2022 - Current
Senior Bookkeeper
Safeway, Walnut Creek
Contra Costa Medical Career College
Diploma -
Pittsburg High School