Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nalea Nguyen

Sioux City,IA

Summary

Diligent and adaptable new medical secretary, eager to contribute to a healthcare team's success. Quick learner with strong organizational skills, aiming to efficiently manage patient records, appointments, and communication. Approachable and attentive demeanor, dedicated to delivering excellent patient interactions while upholding confidentiality. Proficient in medical terminology and office software, and excited to support a smooth medical office workflow. Committed to learning and growing within the role while prioritizing quality patient care.

Overview

10
10
years of professional experience

Work History

Scooter

Barista, s Coffee
12.2022 - 08.2023
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment
  • Controlled line and crowd with quick, efficient service
  • Completed successful daily cash audits to correctly balance drawers at end of shifts
  • Monitored supply levels at counter and maintained customer areas to meet typical demands
  • Learned special recipe items and seasonal offerings to best meet customer needs
  • Promoted additional items with beverages, increasing store sales.

Manger

Assisted
09.2020 - 10.2022
  • Starbuck
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment
  • Controlled line and crowd with quick, efficient service
  • Maintained regular and consistent attendance and punctuality
  • Memorized recipes for specialty coffee beverages and seasonal offerings
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise
  • Trained new team members with positive reinforcement and respectful, encouraging coaching
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Assisted Nurse

St Luke's Hospital
05.2016 - 07.2020
  • Managed relations with payers and providers to generate high reimbursement and low denial rates
  • Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs
  • Coordinated with other healthcare providers concerning treatment plans for patients
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
  • Communicated with patients, ensuring that medical information was kept private
  • Successfully negotiated client contract renewals to create increased revenue
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.

Lucky Nails

Nail Tech
02.2016 - 10.2018
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction
  • Used acrylics, gels and glitters to create custom nail art designs for clients
  • Kept tidy and organized area to comply with cleanliness standards
  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning
  • Registered customer information on database to enable tracking history and maintain accurate records
  • Designed creative nail art designs and patterns.

Cashiers

Walmart
01.2014 - 09.2016
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable
  • Input high volume of monthly invoices with consistent accuracy
  • Collected and summarized expenses for profit and loss analysis
  • Maintained clean and organized files by keeping accounts payable records up-to-date
  • Transferred data and documents to facilitate system migration and software updates.

Education

High School Diploma -

North High School
Sioux City, IA
05.2015

Associate of Science - CNA Certificate

Western Iowa Tech Community College
Sioux City, IA
02.2021

Associate of Science Medical - Secretary

Western Iowa Tech Community College
Sioux City, IA
05.2023

Skills

  • Benefits Verifications
  • Client Education
  • Operational Procedures
  • Patient Information Management
  • Team Collaboration
  • Medical Transcription
  • Documentation Skills
  • Medical History Documentation
  • Multi-Line Telephone Systems
  • Electronic Health Records Systems
  • Reporting
  • Professional Working

Languages

English
Full Professional
Vietnamese
Native or Bilingual

Timeline

Scooter

Barista, s Coffee
12.2022 - 08.2023

Manger

Assisted
09.2020 - 10.2022

Assisted Nurse

St Luke's Hospital
05.2016 - 07.2020

Lucky Nails

Nail Tech
02.2016 - 10.2018

Cashiers

Walmart
01.2014 - 09.2016

High School Diploma -

North High School

Associate of Science - CNA Certificate

Western Iowa Tech Community College

Associate of Science Medical - Secretary

Western Iowa Tech Community College

Similar Profiles

CREATE PROFILE
Nalea Nguyen