Naleimomimakamae Annastas
San Lorenzo,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure any position. Ready to help team achieve company goals. Is a reliable employee offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. With the willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Guest Service Representative
Nothing Bundt Cakes
02.2023 - 12.2023
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Maintained high level of professionalism and discretion when dealing with guests.
- Created welcoming and comfortable environment for guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Greeted guests upon arrival by providing warm welcome.
- Handled customer complaints to satisfy and retain guests.
- Responded to guest inquiries to maximize guest satisfaction.
- Took over phone, recording guest information in computer system and verifying details.
Teacher's Assistant
Mililani High School
08.2021 - 05.2022
- Worked with lead teacher to monitor class schedule and take attendance.
- Helped teacher grade papers and organize turned in assignments
- Assisted students with any problems or questions they had to best of my ability
- Transported any papers or notes teacher had to other teachers across campus or to front office
- Handed out classroom materials, like assignments, pencils etc.
- Collected material and homework assignments that needed to be turned in and material that needed to be trashed
Intern
Brookfield Homes
06.2018 - 07.2018
- Sorted and organized files, spreadsheets and reports.
- Supported company by reorganizing and rearranging many file boxes
- Organized files in boxes and removed unnecessary staples and papers
- Reposition file boxes in storage closet and helped move them out when company began to close down their office
Education
High School Diploma -
Mililani High School
Mililani Town, HI05.2022
Skills
- Verbal and Written Communication Skills
- Adaptation to any environment
- Teamwork and Collaboration
- Public Speaking
- Maintaining Safe Environment
- Cooperative Attitude
- Active Listening
- Public Engagement
- Presenting Information
- Administering Social Media Accounts
- Public Presentations
- De-Escalating and Resolving Conflicts
Timeline
Guest Service Representative
Nothing Bundt Cakes
02.2023 - 12.2023
Teacher's Assistant
Mililani High School
08.2021 - 05.2022
Intern
Brookfield Homes
06.2018 - 07.2018
High School Diploma -
Mililani High School
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