Nalena Oliver
Durand
Summary
Results-driven professional with over 10 years of experience in retail and office management. Skilled in leadership, organizational skills, and problem-solving, consistently achieving operational efficiency and team success through effective training and inventory oversight.
Overview
15
15
years of professional experience
Work History
Store Manager
Dollar General Store
Bancroft
07.2020 - 09.2024
- Trained and developed team members in customer service standards.
- Oversaw inventory management and ensured accurate stock levels.
- Implemented promotional campaigns to enhance customer engagement.
- Resolved customer complaints to maintain a positive dining experience.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
Office Manager
Milford Contracting LLC.
Holly
03.2015 - 05.2020
- Managed office operations and daily administrative tasks for a construction firm.
- Coordinated scheduling and logistics for project meetings and site visits.
- Oversaw inventory management and procurement of office supplies and materials.
- Maintained company records, ensuring compliance with industry regulations.
- Assisted in financial management by processing invoices and tracking expenses.
Store Manager
Arbys Resturant
Taylor
01.2010 - 03.2015
- Managed daily operations to ensure efficient restaurant performance.
- Trained and developed team members in customer service standards.
- Conducted regular staff meetings to communicate goals and expectations.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
Education
High School Diploma -
Penn Foster High School
Scranton, PA02-2019
Skills
- Customer service
- Inventory management
- Promotional campaigns
- Cash handling
- Work scheduling
- Customer relationship management
Timeline
Store Manager
Dollar General Store
07.2020 - 09.2024
Office Manager
Milford Contracting LLC.
03.2015 - 05.2020
Store Manager
Arbys Resturant
01.2010 - 03.2015
High School Diploma -
Penn Foster High School