NALINA BRENZEL
Asheville,NC
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
11
11
years of professional experience
Work History
Medicaid Consultant
Self
Remote
04.2025 - Current
- Conducted research and analysis to identify client needs and provide tailored solutions.
- Developed project plans to ensure timely delivery of consulting services.
- Collaborated with clients to define objectives and establish project scope.
- Utilized industry-standard tools to streamline data collection and reporting processes.
- Prepared detailed reports summarizing findings and recommendations for clients.
- Implemented process improvements based on client feedback and best practices.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Assisted in implementing EHR systems to enhance patient data management.
- Conducted training sessions for staff on EHR software functionalities.
- Collaborated with healthcare providers to streamline documentation processes.
- Supported troubleshooting efforts for EHR-related technical issues.
- Analyzed user feedback to identify areas for system improvement.
- Maintained up-to-date knowledge of regulatory compliance related to EHR usage.
- Developed user guides and training materials for new software features.
- Facilitated communication between IT teams and end-users to ensure smooth transitions.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
Senior Support Specialist
Therap Services
Remote
11.2019 - 04.2025
- Led technical support initiatives to resolve complex client issues efficiently.
- Developed training materials to enhance team knowledge and improve service delivery.
- Collaborated with cross-functional teams to identify process improvements in support operations.
- Streamlined ticketing processes, reducing response times and increasing customer satisfaction.
- Analyzed support metrics to drive strategic decisions for service enhancements.
- Mentored junior staff, fostering skill development and promoting best practices in client interactions.
- Implemented new software tools, enhancing workflow efficiency across support teams.
- Conducted regular assessments of support systems to ensure optimal performance and reliability.
- Championed best practices in ticket handling and case management, resulting in improved issue tracking accuracy.
- Coordinated seamless transition during software migrations while minimizing downtime impact on customers.
- Conducted regular performance reviews, setting goals, and providing constructive feedback to drive continuous improvement.
- Developed and implemented comprehensive training programs to increase staff knowledge and skillsets.
- Negotiated favorable contracts with third-party vendors to secure cost-effective resources for the support team's needs.
- Implemented proactive monitoring strategies to identify potential issues before they impacted customers.
- Proactively identified gaps in internal documentation, creating new materials or updating existing content accordingly.
- Collaborated with cross-functional teams to identify root causes of recurring issues and develop solutions.
- Enhanced communication within the support team through regular meetings, status updates, and collaborative tools usage.
- Served as a subject matter expert for the support team, providing guidance on escalated cases.
- Mentored junior team members, fostering professional growth and enhanced problem-solving abilities.
- Managed high-volume support tickets while maintaining excellent customer service ratings.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured hardware, devices, and software to set up workstations for employees.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Tested new software and hardware prior to deployment.
- Helped streamline repair processes and update procedures for support action consistency.
- Developed and implemented preventive maintenance procedures.
- Assisted in development of system security protocols.
- Helped in implementing and developing training programs.
Accountant Manager
WNC Group Homes
Asheville
06.2015 - 11.2019
- Oversaw financial reporting and compliance with regulatory standards.
- Managed budgeting processes to align with organizational goals.
- Developed internal controls to enhance accuracy in financial statements.
- Streamlined accounting procedures, improving efficiency across departments.
- Led audits and collaborated with external auditors for compliance verification.
- Mentored junior accounting staff, fostering professional development and team cohesion.
- Analyzed financial data to support strategic decision-making initiatives.
- Implemented new accounting software, enhancing reporting capabilities and user experience.
- Applied advanced analytical techniques to identify trends in revenue generation, cost control, and profitability optimization.
- Met accounting financial objectives by forecasting requirements, preparing annual budgets and scheduling expenditures.
- Implemented inventory control measures that resulted in improved stock tracking accuracy.
- Maintained accounting controls by establishing charts of accounts and defining accounting policies and procedures.
- Developed strong working relationships with cross-functional teams to maintain accurate records related to fixed assets depreciation schedules.
- Confirmed financial status by monitoring revenue and expenses.
- Comprehensive financial forecasts are developed to support strategic planning initiatives.
- Managed accounts payable and receivable, improving cash flow and reducing outstanding debts.
- Monitored and analyzed accounting data and produced financial reports or statements with QuickBooks.
- Designed custom financial reports to provide actionable insights for decision-makers across departments.
- Enhanced internal controls, ensuring compliance with company policies and regulatory requirements.
- Accomplished human resource accounting objectives by recruiting and selecting new employees and clearly communicating job expectations.
- Established financial status by developing and implementing systems for collecting, analyzing, verifying and reporting financial information.
- Implemented tax strategies that minimized liabilities while maintaining compliance with regulations.
- Achieved accounting operational objectives by contributing accounting information and recommendations to strategic plans and preparing and completing action plans.
- Achieved cost reductions with thorough expense analysis and budget management.
- Served as primary liaison between finance department and external auditors during annual reviews.
- Assisted in the negotiation of contracts, securing favorable terms for the company's bottom line.
- Oversaw the successful integration of acquired businesses into existing accounting systems and practices.
- Ensured data integrity by conducting regular account reconciliations, identifying discrepancies, and taking corrective action as needed.
- Maintained accounting controls by establishing chart of accounts and defining accounting policies and procedures.
- Managed banking reconciliations and monthly balance sheet statements.
- Managed journal entries, collection efforts, reconciliations, and payroll processing.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
Education
Bachelor of Science - Business Administration And Management
Western Carolina University
Cullowhee, NC12.2019
Associate of Science - Criminal Justice
Asheville Buncombe Techinical College
Asheville, NC05.2000
Skills
- Reporting writing
- Technical review
- Staff management
- User support
- Public speaking
- Business analysis
- Data analytics
- Team collaboration
- Problem-solving
- Work Planning and Prioritization
- Reports and documentation
- Time management
Timeline
Medicaid Consultant
Self
04.2025 - Current
Senior Support Specialist
Therap Services
11.2019 - 04.2025
Accountant Manager
WNC Group Homes
06.2015 - 11.2019
Bachelor of Science - Business Administration And Management
Western Carolina University
Associate of Science - Criminal Justice
Asheville Buncombe Techinical College