Nalleli Preza Martinez

Phoenix,AZ

Summary

Dynamic Fast Food Manager with a proven track record at Burger King, excelling in customer engagement and food safety compliance. Enhanced customer satisfaction through effective service strategies and resolved complaints swiftly, fostering loyalty. Skilled in inventory management and dedicated to maintaining health and safety standards, ensuring a high-quality dining experience.

Overview

years of professional experience

Work History

Fast Food Manager

Burger King

04.2023 - Current

Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.

Education

High School Diploma -

Carl Hayden

Phoenix, AZ

05-2025

Bachelor of Science - Criminal Justice

Arizona State University

Phoenix, AZ

05-2029

Skills

Health and safety regulations
Food preparation
Food safety compliance

Customer engagement
Shift management
Customer complaint handling

Languages

English

Native or Bilingual

Spanish

Native or Bilingual

Chinese (Mandarin)

Elementary

Interests

Gym Workouts
Pilates
Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Volunteer Travel
Documenting and sharing travel experiences
Playing Sports
Running
Play piano

Timeline