Nallely Dominguez
Dallas,TX
Summary
Highly detail-oriented and focused in meeting and exceeding company goals. Eager to learn and find stability in a company that offers space to grow. Sees challenges as a way to gain more experience and strength. Demonstrated success in coordinating team and financial activities to exceed business objectives. Skilled in communication, problem-solving, and relationship management, with remarkable proficient leadership. Track record of 8+ years in successful administrative and operations management, coupled with 10+ years of customer service experience. Self-directed with adaptability to meet changing operational needs. Expertise lies in customer service relations and sales management. Always willing to go the extra mile.
Overview
12
12
years of professional experience
Work History
Client Support Representative
MARLITE
07.2022 - Current
- Streamlined support processes for increased efficiency and improved response times.
- Collaborated with cross-functional teams to ensure seamless communication and timely resolution of client issues.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Investigated and resolved accounting, service and delivery concerns.
- Identify and resolve discrepancies and errors in customer accounts.
- Enhanced customer satisfaction by promptly addressing and resolving client concerns.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Stayed current on industry trends, product updates, and new support tools in order to provide the most accurate and up-to-date assistance possible.
- Participated in regular meetings with management to discuss ongoing trends, challenges, successes, and opportunities for improvement within the support department.
- Provided empathetic yet professional assistance to customers experiencing technical difficulties or requiring guidance on product usage or features.
- Delivered exceptional service, maintaining a high level of professionalism while handling complex customer inquiries.
- Worked closely with team members to maintain a positive, supportive work environment that fostered collaboration and ongoing learning.
- Increased client retention rates through consistent follow-up and relationship building efforts.
- Recognized for consistently exceeding expectations in customer satisfaction surveys while maintaining high levels of productivity.
STAFFING SPECIALIST
CORE PERSONNEL STAFFING SERVICES
06.2021 - 06.2022
- Pre-screened resumes prior to sending for consideration
- Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals and/or orientations
- Interviewed over 10 individuals daily to start assignments as soon as possible
- Maintained very professional communication with clients on daily basis to fulfill their requirements and needs
- Sent out daily reports to each client regarding new hires; as well as ensure all forms are signed and sent over to client in timely manner
- Managed two different databases to keep track of applications by entering, updating, and maintaining candidate contact details, resumes and supporting documentation
- Organized job fair events and advertised by posting open positions in social media platforms, job boards, and other media outlets
- Ran background checks, E-verify, and performed drug testing to discourage illegal drug use in our company
- Assisted payroll with any issues dealing with timecards, pay rates, and/or over-time
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency
- Acted as staff member advocate, encouraging and supporting recruiters to identify and resolve conflicts
Branch Manager
Famsa Loans
09.2016 - 06.2021
- Manage store finances
- Deal on day-to-day basis with over 200 customers to satisfy their needs
- Handle customer complaints
- Verify and review credit report of each customer
- Hire and train new CSRs
- Monitor CSRs work and compliance with company's guidelines
- Provide daily reports of sales and payments
- Performed weekly reports of productivity and effectiveness in calls
- Create monthly report of all sales in each category
- Handle complaints in timely manner to achieve maximum satisfaction from customers
- Performed multitasking duties to remain cost-effective while maintaining quality service
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Created employee schedules to align coverage with forecasted demands
Secretary
Nachos Affordable Bumpers
01.2013 - 08.2016
- Reduced financial discrepancies to minimize threats to health and productivity of business
- Managed payroll and created weekly schedule for all staff
- Handle customer complaints and questions
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Maintained efficient inventory by checking stock and ordering new supplies as needed
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries
- Answered multi-line phone system and transferred callers to appropriate department or staff member
- Completed accurate daily sale documents, reports and invoices
- Handled daily scheduling tasks and provided administrative support for shipping department
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Scheduled appointments and provided follow-up calls to clients within timeframe
- Decreased expenses by 10% by creating and updating daily inventory system
- Increased sales by 20% by staying consistent in tele-marketing
- Entered data into system and updated customer contacts and information to keep records current
- Maintained electronic filing systems and categorized documents
Education
Some College (No Degree) -
Cedar Valley College
Lancaster, TX05-2012
Some College (No Degree) - Psychology
Texas Woman's University
Denton, TX01-2011
High School Diploma -
Sunset High School
Dallas, TX05-2009
Skills
- Bilingual (English/Spanish)
- Team Leadership
- Goals and Performance
- Relationship building and management
- Courteous with Strong Service Mindset
- Building Customer Trust and Loyalty
- Computer Literate
- Interpersonal and written communication
- Documentation skills (65 WPM)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Client Support Representative
MARLITE
07.2022 - Current
STAFFING SPECIALIST
CORE PERSONNEL STAFFING SERVICES
06.2021 - 06.2022
Branch Manager
Famsa Loans
09.2016 - 06.2021
Secretary
Nachos Affordable Bumpers
01.2013 - 08.2016
Some College (No Degree) -
Cedar Valley College
Some College (No Degree) - Psychology
Texas Woman's University
High School Diploma -
Sunset High School
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