Detail-oriented professional with strong time management and problem-solving abilities. Proven track record in resolving customer complaints swiftly, leading to enhanced service satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Home Depot
Oak Lawn, Illinois
01.2024 - 08.2026
Talked and listened to customers to build trust and keep them happy with our service.
Resolved customer complaints promptly to enhance service satisfaction.
Processed product returns and exchanges in compliance with store policies.
Took care of paperwork, updated our records, and put together regular reports
Head Cashier
Home Depot
Glenview, Illinois
03.2023 - 01.2024
Supervised cashiers to ensure efficient, accurate transaction processing.
Trained new cashiers on policies and customer service practices to enhance service quality.
Executed opening and closing duties, including cash counting and balancing tills.
Updated and maintained cashiering equipment by calling tech support to solve register problems
Cashier Team Lead
Panera Bread
Glenview, Illinois
09.2021 - 10.2022
Trained new cashiers on register operations and effective customer interaction techniques.
Assisted customers with menu inquiries and accommodated special requests efficiently.
Maintained cleanliness of work environment through consistent sweeping and counter sanitization.