Administrative Manager
The Cheesecake Factory
09 2022 - 08 2025
Nallely Gómez
Katy,Texas
Summary
Professional with strong background in hospitality management, ready to drive operational excellence & elevate guest satisfaction. Great with team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Developed leadership and team management skills in high-volume dining environment. Proven ability to enhance customer satisfaction while maintaining high standards of quality and service. Seeking to transition these skills into new field, bringing focus on customer-centric practices.
Work History
Restaurant Manager
The Cheesecake Factory
08 2025 - Current
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training.
- Interviewed, selected, trained, and supervised staff.
- Managed daily operations to ensure efficiencies, consistency, and quality in both food and service.
- Manage & write staff schedules-maintaining coverage for all shifts
- Reconciled cash & credit card transactions.
- Tracked daily sales and invoices.
- Promoted positive atmosphere and went above and beyond to guarantee each guest received exceptional food and service.
- Enhanced guest experience by regularly reviewing feedback.
- Upgrading restaurant's interior, creating more inviting ambiance that attracted wider clientele.
- Work well in a team setting, providing support & guidance to employees.
- Managed time efficiently &complete all tasks within deadlines.
- Problem-solving skills & effective solutions for challenging situations.
- Excellent communication skills, both verbal and written.
- Assist with day-to-day operations, working productively with all team members & employees.
- Attention to detail while completing assignments & tasks.
Education
Katy High School
Skills
- Conducted regular audits ensuring compliance with industry standards & regulations
- Installed, configured and maintained computer systems & network connections
- Reviewed files, records and other documents to obtain information to respond to HR/Corporate requests
- Prepared W-2s &1099s, ensuring timeliness in tax filing
- Coordinated with internal auditors and regulatory agencies during audits providing necessary documentation
- Reconciliations of general ledger accounts
- technical expertise & perform repairs
- Coordinated with vendors on invoice management
- Maintained confidentiality in handling sensitive employee information
- Handling incoming emails from Corporate offices
- Assisted in financial tasks such as invoicing, expense tracking
- Office supply inventory management and ordering supplies
- Supported onboarding process for new hires
- Input data into spreadsheets & databases
- Maintained office PCs & networks
- Performed troubleshooting and repaired devices such as printers, scanners and POS Systems
- Repaired&installed wiring, cabling and devices
- Managed inventory of hardware and software
- Configured and tested new software
- Identified solutions to technical problems
- Created user accounts and assigned permissions
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues
- Reduced payroll errors by conducting audits and resolving
- Onboarding of new hires by entering data into the payroll system
- Confirm payroll accuracy with Human resource
- Maintained confidentiality of sensitive employee information
- Created new hire and termination documents for payroll
- Generated paper checks for employees, reviewed stubs & direct deposits
- Resolved payroll discrepancies
- Inventory counts and reconciling discrepancies
- Collaborated with IT department to upgrade inventory software
- Packed, secured, labeled items for shipments
- Rejected damaged items, recorded shortages and corresponded with vendors
Languages
Spanish
English
Timeline
Administrative Manager
The Cheesecake Factory
09 2022 - 08 2025
Restaurant Manager
The Cheesecake Factory
08 2025 - Current
Katy High School