Nallely Marquez
Banning,CA
Summary
Detail-oriented Enrollment Service Representative experienced in client communication and issue resolution. Delivered enhanced service delivery through education on program eligibility and benefits while streamlining enrollment procedures. Focused on ensuring effective client interactions and a smooth enrollment experience.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Enrollment Service Representative
Maximus
Banning
03.2023 - Current
- Educated clients about program eligibility and benefits through clear communication.
- Assisted clients with enrollment processes and provided necessary documentation.
- Managed client inquiries and resolved issues efficiently via phone and email.
- Collaborated with team members to streamline enrollment procedures and improve workflows.
- Maintained up-to-date knowledge of program changes and policy updates regularly.
- Documented client interactions accurately in the enrollment management system.
- Provided training to new staff on enrollment processes and customer service standards.
Education
Banning High School
Banning, CASkills
- enrollment processing
- program eligibility
- document management
- issue resolution
- client communication
- Telephone communication
- attention to detail
Languages
English
Professional
Spanish
Professional
Timeline
Enrollment Service Representative
Maximus
03.2023 - Current
Banning High School