Nallely Martinez

• Deliver exceptional service and support to a global network of enterprise recruiters, ensuring high levels of customer satisfaction and retention.
• Clearly communicate product benefits and functionality to customers, ensuring they understand how to maximize the value of their LinkedIn Hiring Solutions investment.
• Provide strategic guidance to help customers optimize product usage, aligning their goals with LinkedIn's hiring solutions to achieve meaningful recruiting outcomes.
• Partner with cross-functional teams, including sales, CSMs, product, and engineering, to ensure cohesive support and facilitate a seamless customer journey.
• Engage and use active listening with customers to understand their needs, proactively addressing potential issues, and offering solutions that align with their objectives.
• Diagnose and resolve customer issues using a problem-solving approach to provide timely and effective solutions that enhance the customer experience.
• Achieve internal metric-based goals around productivity and customer satisfaction on a constant basis.
• Stay updated on LinkedIn Hiring Solutions' products, features, and industry trends to provide relevant and impactful support and training to customers.

LinkedIn HOLA (Hispanics of LinkedIn Alliance) Office Lead

Omaha, NE

• Act as the primary ERG point of contact and ambassador for the Omaha office.
• Oversee local tiger team operations in Omaha.
• Schedule and facilitate a monthly check-in with the Office Lead team.
• Drive local promotion, recruitment, and membership initiatives and efforts.
• Collaborate on intersectional and cross-functional events with other ERGs and office leads (regionally and globally, if virtual programming).
• Coordinate with fellow Office Leads, ERG members, and local culture champions to ensure events and programs are planned and executed.
• Work to utilize InDays for additional resources and to enhance impact of events.
• Track attendance of events and activities, measure success, recap each event, and share notable updates with Regional Lead(s).
• Provide budget estimates and submit costs and expenses to ERG Regional Lead(s) and Global Treasurer for all local events and activities.

• Communicate clearly and effectively with patients about the benefits of our products, ensuring they understand how they could take advantage of our premium products and services, ultimately driving member retention.
• Manage a book of patients and served as a liaison between patients and providers, ensuring that patient feedback is heard and acted upon.
• Proactively address patient concerns, investigate issues, and collaborate with healthcare teams to implement effective solutions.
• Prioritize the patient experience, striving to exceed their expectations and enhance their satisfaction with the health office.
• Stay informed about updates to healthcare policies, procedures, and technology to improve service delivery and operational efficiency.
• Provide strategic recommendations to enhance patient engagement and highlight the benefits of healthcare services.

• Schedule and coordinate meetings, depositions, and court appearances, ensuring all parties are informed and prepared
• Build and nurture relationships with clients, courts, and opposing counsel, demonstrating professionalism and client-focused service
• Identify and address potential issues or challenges in case management or documentation, proposing and implementing effective solutions
• Ensure that all client interactions are handled with empathy and professionalism, striving to meet their needs and exceed their expectations
• Anticipate needs and provide proactive support to attorneys, such as preparing for hearings or gathering necessary documents before deadlines
• Assist attorneys with case preparation by organizing and maintaining case files, including evidence, documents, and correspondence
• Conduct thorough research and analysis of legal documents, statutes, and case law to support case strategy and preparation
• Work closely with attorneys, paralegals, and other legal assistants to support case development and firm objectives
• Seek feedback from attorneys and clients to continuously improve performance and enhance service delivery

• Build and maintain strong relationships with customers to understand their financial needs and goals
• Educate customers about banking services and tools, including online and mobile banking, to enhance their banking experience
• Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring overall satisfaction
• Address and resolve customer issues or concerns promptly and effectively, utilizing problem-solving skills to find appropriate solutions
• Proactively identify and promote relevant financial products and services based on customers' needs
• Meet and exceed individual and branch sales goals by cross-selling and upselling products, such as savings accounts, credit cards, loans, and investment services
• Stay updated on Wells Fargo's product offerings, services, and promotions to effectively communicate and recommend solutions to customers
• Actively participate in branch sales campaigns and promotional activities
• Ensure accurate cash handling and maintain a balanced drawer throughout the day
• Seek feedback and implement improvements to personal performance and customer service.