Nallely Tovar-Garza
Pearland,TX
Summary
Adaptable professional with experience and proven knowledge of advocacy, case management, and behavior management. Aiming to leverage my skills to successfully fill the Bilingual Insurance Authorization Verification Specialist role at your company
Overview
6
6
years of professional experience
1
1
Certification
Work History
Referral Partnership Program
Houston Food Bank
Houston , TX
01.2024 - Current
- Assisted client with enrollment to local and government programs such as, state benefit programs, health care and utility assistance.
- Conducted intake interviews with patients to assess needs and make referrals to community agencies.
- Educate client and personal about the enrollment qualification for different community resources.
- Documented information confidentially under HIPAA regulations
Early Childhood Intervention
The Harris Center For Mental Health And IDD
Houston, Texas
11.2019 - 11.2020
- ·Provide special skills training therapy sessions for children with developmental delays and disabilities, ages zero to three years
- Coordinate services and facilitate communication among family, therapists, physicians, and childcare
- Documents every contact and attempts to contact families electronically.
Health Care Call Center Representative
The Harris Center For Mental Health And IDD
Houston, Texas
05.2018 - 10.2019
- Provided telephone counseling, support, and referrals to callers experiencing emotional crises.
- Answered constant flow of customer calls with minimal wait times.
- Report highlight each phone call into organization system
Education
Bachelor of Science - Psychology
University of Houston - Clear Lake
Houston, TX05-2012
Skills
- Customer Relationship Management
- Customer Service
- Proficient In Microsoft Office Word, Excel, Power Point
- Proficient in Outlook and Microsoft Teams
- Referral Coordination
- Data Security and Confidentiality
- Proficient in EPIC
- Eligibility Determination
- HIPAA Compliance
Certification
- Community Health Worker
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Referral Partnership Program
Houston Food Bank
01.2024 - Current
Early Childhood Intervention
The Harris Center For Mental Health And IDD
11.2019 - 11.2020
Health Care Call Center Representative
The Harris Center For Mental Health And IDD
05.2018 - 10.2019
Bachelor of Science - Psychology
University of Houston - Clear Lake
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