Job Search Status
Open to workDesired start date:
Work Type
Full TimePart TimeLocation Preference
RemoteOn-SiteOpen to relocation: Yes
Open To Work
Nallive Medina Aquino
Forney
Work Preference
Summary
Dedicated Customer Service Professional with expertise in high-volume support and account management. Skilled in resolving complex issues, identifying fraud risks, and ensuring smooth payment processing while maintaining productivity. Bilingual, pursuing an Associate of Science in Business Administration, leveraging hands-on experience and financial acumen to enhance customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Specialist Remote
FMA Alliance
Forney
03.2024 - 04.2025
- Demonstrated ability to work completely remotely while maintaining efficiency and productivity
- Managed high volumes of inbound and outbound customer calls, ensuring accurate documentation of account information
- Processed and scheduled customer payments, including secure payment transactions over the phone
- Educated customers on online payment scheduling, hardship programs, loan processes, and available account options
- Promoted diverse payment options to improve customer loan management and satisfaction
- Communicated effectively with cross-functional teams using Slack and Microsoft Teams
- Maintained strict confidentiality when handling sensitive customer information and identifying fraud or scam risks
- Demonstrated ability to quickly learn and apply complex financial and loan information
Front Desk Reservation Agent
Choice Hotels
Forney
01.2023 - 02.2024
- Answered inbound calls, addressing customer inquiries and providing reservation details to enhance satisfaction.
- Coordinated special requests and accommodations, tailoring guest experiences to meet individual needs.
- Processed cancellations and modifications, ensuring accurate updates to reservation systems for seamless customer experience.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
Education
High School Diploma -
Forney High School
Forney, TXAssociate of Science -
TVCC
Terrell, TXSkills
- Customer service
- Payment processing
- Payment collection
- Fraud detection
- Call management
- Data entry
- Database research
- Account management
- Relationship management
- Sales strategies
- Organizational multitasking
- Bilingual support
- Adaptive learning
Languages
Spanish
Native/ Bilingual
Timeline
Customer Specialist Remote
FMA Alliance
03.2024 - 04.2025
Front Desk Reservation Agent
Choice Hotels
01.2023 - 02.2024
High School Diploma -
Forney High School
Associate of Science -
TVCC