NALUTE IVONE MUBITA
SENIOR SALES/RESERVATIONS CONSULTANT
Victoria Falls
Summary
Highly motivated, goal driven and dedicated Administrative Tourism and Hospitality Management Professional with over 20 years experience in the Tourism and Hospitality Industry. Good sales and marketing, public relations and administrative background. Skilled at learning new concepts quickly and communicating clearly and effectively with internal and external stakeholders. Possess exceptional communication and interpersonal skills with a proven ability to work independently and as part of a team.
Overview
23
23
years of professional experience
6
6
years of post-secondary education
3
3
Certificates
Work History
SENIOR SALES /RESERVATION CONSULTANT
The Zambezi Helicopter Company
1 2012 - Current
- Coordinate flights from client's check inn to their departure and attending to their enquiries and queries
- Updating reservations system with customer and agent details
- Coordinate and schedule clients' reservations and manage the daily flowchart
- Posting and reconciling consultant's cash up and processing payments inline with company procedures
- Summarize daily activities and prepare month end reports
- Monitor competitor trends and update market share
- Monitor company media platforms for booking and inquiries.
Defu Travel & Tours
01.2006 - 01.2012
- Overall responsibility of the Victoria Falls office, staff, company fleet and undertaking general administration
- Responsible for the branch's sales and marketing
- Compiled weekly and monthly reports
- Gathering customer feedbacks
- Operations management: ensuring compliance with standard operating procedures and safety standards
- Financial management
- Fleet management
- Provided administrative support to Head office executive managers.
The Kingdom Hotel
01.2002 - 01.2006
- Provided administrative support, including answering phone calls, responding to emails, and preparing correspondence
- Preparing customer's itineraries, invoices and collecting payments
- Following up on customers/ travel agents for vouchers, payments and purchase orders
- Gathering customer feedback
- Welcoming and checking in clients.
Education
Bachelors Degree (Hon) Business Administration in Marketing Management -
Solusi University
01.2019 - 05.2024
Diploma in Corporate Management - undefined
Institute of Administration and Commerce IAC
01.2019 - 05.2019
Skills
Excellent customer service
Work Planning and Prioritization
Exceptional communication and interpersonal skills
Teamwork and Collaboration
Problem-Solving
Client Relationships
MS Office
Adaptability and Flexibility
Multitasking Abilities
Customer Relationship Management
Certification
Certificate in Marketing Management, IAC
References
- Mrs P Charangura, DEFU TRAVEL AND TOURS, #27 Wheeler Rd, Eastlea, Harare, 0772 322338
- Mr W Ncube, THE ZAMBEZI HELICOPTER COMPANY, P.O Box 125, Victoria Falls, 0772 168137
Timeline
Bachelors Degree (Hon) Business Administration in Marketing Management -
Solusi University
01.2019 - 05.2024
Diploma in Corporate Management - undefined
Institute of Administration and Commerce IAC
01.2019 - 05.2019
Defu Travel & Tours
01.2006 - 01.2012
The Kingdom Hotel
01.2002 - 01.2006
SENIOR SALES /RESERVATION CONSULTANT
The Zambezi Helicopter Company
1 2012 - Current