Nam Dao
Houston
Summary
I am capable of being a dedicated barista with exceptional customer service skills and a proven ability to manage high-volume interactions efficiently. I am known for adaptability and attention to detail in fast-paced environments. I can also be a great team player that can get along with those around me and get others to settle down and focus on work.
Overview
5
5
years of professional experience
Work History
Barista
7 Leaves Cafe
Houston
05.2022 - Current
- Prepared specialty drinks following standardized recipes and customer preferences.
- Guided customers in menu selections and tailored recommendations based on preferences.
- Operated cash register, processed transactions, and handled cash accurately.
- Collaborated with team members to ensure efficient service during peak hours.
- Monitored inventory levels and restocked supplies as needed for operations.
- Trained new baristas on drink preparation techniques and cafe procedures.
- Ensured compliance with health and safety regulations while serving customers.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Engaged with customers to take orders and suggest beverages aligned with their taste preferences.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Maintained a clean and organized workspace, enabling coworkers to locate resources and product.
- Stocked shelves with ingredients needed to make coffee drinks.
- Described menu items to customers and suggested products based on stated preferences.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Supported highest standards of conduct and service to support company reputation.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Monitored inventory levels of supplies and restocked supplies for operations.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Cultivated relationships with regular customers by recognizing preferences and anticipating their needs.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
Sales Advisor
Office Depot
Houston
07.2021 - 09.2021
- Guided customers in product selection, offering tailored recommendations to enhance their shopping experience.
- Maintained knowledge of current promotions, sales, and product offerings.
- Addressed customer inquiries and resolved issues promptly and professionally.
- Worked with team members to meet sales targets and enhance overall customer service quality.
- Participated in inventory management and ensured accurate stock levels.
- Provided customers with information on products and services available.
- Responded to customer requests with friendly and informed assistance.
- Showcased product features and benefits to engage potential customers and drive informed purchasing decisions.
- Identified customer needs and tailored solutions accordingly.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Operated register, handled cash and processed credit card transactions.
Education
Bachelor of Science - Psychology
University of Houston
Houston12-2024
Bachelor of Science - Psychology
Teachworthy
Remote/Online03-2026
Skills
- POS system operation
- Cash register operation
- Drink customization
- Menu memorization
- Ingredient restocking
- Inventory management
- Customer service
- Outstanding customer service
- Efficient service
- Attention to detail
- Basic math
- Team collaboration
- Effective communication
- Clear communication
- Written communication
- Team leadership
- Training others
- Calm demeanor
- Professional attitude
- Professional demeanor
- Cleanliness
- Excellent memory
- Inventory management
Languages
Vietnamese
Limited
Timeline
Barista
7 Leaves Cafe
05.2022 - Current
Sales Advisor
Office Depot
07.2021 - 09.2021
Bachelor of Science - Psychology
University of Houston
Bachelor of Science - Psychology
Teachworthy