Nam Nguyen, PMP
Senior Project Manager
Davenport,IA
Summary
Results-driven Project Manager with 16+ years of experience at AT&T, bringing a well-rounded background in project management, operations, hiring, training, and team leadership. Proven ability to lead cross-functional teams, streamline onboarding processes, and exceed performance metrics. Adept at managing large-scale projects, coaching employees, and implementing process improvements to drive efficiency and organizational success. PMP certified.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sr. Specialist – Project Manager
AT&T
07.2022 - Current
- Designed and implemented centralized onboarding process for AT&T Mobility, supporting 64 locations.
- Successfully onboarded thousands of experts, collaborating with HR, tech, training, and center leaders.
- Led organizational calls to drive process improvements.
- Ensured Day 1 access to critical systems and tools for all new hires.
- Provided frontline support for technical/system access issues.
- Managed competing deadlines and priorities across multiple business units.
Board of Directors Member
Batting for Kids
06.2020 - Current
- Provide strategic leadership for a nonprofit committed to empowering underprivileged youth through mentorship, education, and athletic programs.
- Collaborate with local schools to ensure children have the tools and support needed to succeed—academically, socially, and emotionally.
- Champion initiatives that promote Social, Emotional, and Behavioral Health (SEBH), focusing on student resilience, emotional regulation, and positive behavior both in and out of the classroom.
- Organize and lead community-based fundraising efforts to ensure the sustainability and growth of key youth programs.
Hiring & Onboarding Manager
AT&T
06.2021 - 08.2022
- Achieved 104% of hiring targets YTD 2022.
- Led 12 training classes, onboarding over 300 agents.
- Recipient of AT&T’s 'Move Faster' Award, 2021.
- Conducted hundreds of interviews and managed full-cycle hiring.
- Coordinated requisition openings and interviews using Modern Hire.
- Partnered with Training to align curriculum and onboarding logistics.
- Oversaw equipment and system provisioning for new hires.
Team Sales Manager
AT&T
04.2017 - 06.2021
- Consistently exceeded KPIs and earned multiple top Sales/Service awards.
- Managed hundreds of call center employees across multiple teams.
- Mentored 8 team members into leadership roles.
- Led coaching, performance documentation, and employee development efforts.
- Delivered hands-on training for representatives and managers.
Sales & Retention Specialist
AT&T
01.2008 - 01.2017
- Consistently exceeded monthly sales goals for nearly a decade.
- Ranked as one of the top producers nationally in multiple product categories.
- Sold a full range of services including traditional telco lines, DSL, fiber internet, wireless phones, security systems, DirecTV, U-verse TV, and high-speed internet.
- Expert in customer retention, successfully saving high volumes of customers from discontinuing service.
- Built strong rapport with customers, identifying solutions that met both residential and business needs.
- Recognized regularly for sales performance, customer satisfaction, and upselling capabilities.
Education
Bachelor of Science - Business Management
Western Governors University
01.2018
Skills
- Project Management
- Process Improvement
- Onboarding
- New Hire Training
- Technical Troubleshooting
- Technical Support
- Cross-Functional Team Collaboration
- Talent Acquisition
- Interviewing
- Team Leadership
- Coaching
- Strategic Planning
- Execution
- CRM
- System Access Management
Certification
Project Management Professional (PMP)
Certified – 2024
Timeline
Sr. Specialist – Project Manager
AT&T
07.2022 - Current
Hiring & Onboarding Manager
AT&T
06.2021 - 08.2022
Board of Directors Member
Batting for Kids
06.2020 - Current
Team Sales Manager
AT&T
04.2017 - 06.2021
Sales & Retention Specialist
AT&T
01.2008 - 01.2017
Bachelor of Science - Business Management
Western Governors University
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