Nam Vo
Sterling Heights,MI
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at 24/7 Nails & Spa. Proven ability to build lasting client relationships while maintaining high hygiene standards. Adept at multitasking and problem-solving, ensuring a seamless experience for all clients. Committed to enhancing satisfaction and loyalty.
Overview
15
15
years of professional experience
Work History
Landscape Worker
Quoc Landscape
04.2010 - 09.2011
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
- Handled hedge, bush, and shrub trimming.
- Performed planting, watering, mulching, and edging of lawns.
Restaurant Waiter
Little Saigon
04.2012 - 05.2012
- Maintained clean and organized dining areas to ensure an optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Nail Technician
24/7 Nails & Spa
03.2012 - 02.2015
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust, and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
Nail Technician
K Nail
05.2015 - 08.2018
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Offered advice and recommended products to improve and maintain nails.
- Collaborated with other salon staff members to create a positive work environment and seamless customer experiences.
- Oversaw the schedule to manage appointments of new and existing clients.
Nail Technician
Cindy Nail
08.2018 - 02.2022
- Communicated effectively with management concerning important customer issues.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
- Oversaw the schedule to manage appointments of new and existing clients.
- Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
- Managed inventory levels efficiently, ensuring all necessary supplies were stocked for daily operations without excess waste or expense.
Nail Technician
Rochester Hills Nail and Spa
02.2022 - 10.2024
- Kept a tidy and organized area to comply with cleanliness standards.
- Enhanced client satisfaction by providing personalized nail care treatments and recommendations.
- Maintained a clean and sanitized workstation, ensuring a safe environment for clients.
Amazon Associate
Amazon
09.2024 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Nail Technician
Dx Nails
01.2025 - Current
- Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
- Provided soothing hand massages during manicure sessions to enhance overall relaxation for clients during their visit.
- Consistently received positive feedback from clients regarding my attention to detail, professionalism, and friendly demeanor during their visits.
- Expanded client base by promoting the salon's services via social media platforms and word-of-mouth referrals.
- Kept a tidy and organized area to comply with cleanliness standards.
Education
High School Diploma -
Digital Learning Center
Ferndale, MI05-2011
Nail License -
Michigan College of Beauty
01-2012
Associate Degree - Computer Programming
Macomb Community College
Warren, MISkills
- Customer service
- Hand massage
- Pedicures
- Manicure techniques
- Hygiene practices
- Relationship building
- Team collaboration
- Problem-solving
- Cash handling
- Food safety awareness
- Guest engagement
- Food service delivery
- Leaf blowing
- Strong work ethic
- Lawn mowing proficiency
- Heavy lifting
- Lawn care
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Nail Technician
Dx Nails
01.2025 - Current
Amazon Associate
Amazon
09.2024 - Current
Nail Technician
Rochester Hills Nail and Spa
02.2022 - 10.2024
Nail Technician
Cindy Nail
08.2018 - 02.2022
Nail Technician
K Nail
05.2015 - 08.2018
Restaurant Waiter
Little Saigon
04.2012 - 05.2012
Nail Technician
24/7 Nails & Spa
03.2012 - 02.2015
Landscape Worker
Quoc Landscape
04.2010 - 09.2011
High School Diploma -
Digital Learning Center
Nail License -
Michigan College of Beauty
Associate Degree - Computer Programming
Macomb Community College
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