Nambirajan Vaithilingam
Chicago,USA
Summary
Accomplished IT leader with over 20 years of expertise in managing multi-platform, multi-disciplinary IT environments, specializing in Salesforce delivery, solutions architecture, and enterprise application development. Proven track record in leading end-to-end digital transformation programs, driving pre-sales engagements, and executing strategic solutions across diverse sectors, including healthcare, life sciences, insurance, finance, retail, and manufacturing. Expertise in CRM architecture and solution delivery enhances collaboration with business and IT stakeholders to ensure successful and scalable implementations. Committed to optimizing delivery processes, managing cross-functional teams, and leveraging innovation, AI, and automation to elevate efficiency, customer satisfaction, and transformative business outcomes.
Overview
26
26
years of professional experience
1
1
Certification
Work History
CRM Director- Salesforce Solutions and Delivery
Cloudr Global Systems Inc
11.2023 - Current
- Develop enterprise-wide Salesforce strategies and roadmaps aligned with organizational objectives, collaborating with senior leadership to define vision, priorities, and long-term goals for CRM initiatives.
- Cultivate strong relationships with business leaders, department heads, and end users, acting as a liaison between business units and IT to gather requirements, develop progress updates, and ensure alignment with business objectives.
- Facilitate discovery and scoping workshops and guide the development of comprehensive technical designs, including member and provider portals via Salesforce Experience Cloud.
- Oversee Salesforce project planning, execution, and delivery, ensuring adherence to timelines, budgets, and quality standards.
- Establish governance frameworks and methodologies to promote consistency, efficiency, and operational excellence. Partner with Product Owners to prioritize backlogs based on readiness, business value, and feasibility, driving focused and impactful delivery.
- Design strategic solutions and cloud architectures aligned with enterprise business, information, and technology standards, delivering technical architecture, application security, user management, and solution optimization across Salesforce Service, Sales, Health and Experience clouds.
- Collaborate with IT security teams to integrate Salesforce security protocols, leading roles, profiles, sharing rules, and data access configuration to enhance information protection and minimize unauthorized access.
- Implement DevOps practices and CI/CD pipelines using GitLab, streamlining development workflows and improving cross-team collaboration.
- Identify project risks, implement mitigation strategies, and monitor KPIs and quality standards to ensure solution reliability and usability.
- Manage resource allocation, capacity planning, workload balancing, and project estimations for effort, timelines, and costs to optimize Salesforce delivery. Lead, mentor, and develop Salesforce teams, including project managers, consultants, developers, and administrators, fostering a high-performance culture, knowledge sharing, and skill development.
- Drive hiring, team growth, and continuous improvement initiatives, promoting innovation, learning, and operational excellence across all Salesforce delivery and architecture projects.
Sr. Director Technology - HLS Solutions and Delivery
Virtusa Corporation Inc
05.2021 - 09.2023
- Provided technical and delivery leadership in Salesforce architecture, design, development, and implementation across multiple projects, ensuring alignment with organizational goals and business objectives.
- Led global Salesforce delivery teams (onsite/offshore), including architects, analysts, developers, administrators, QA, and integration specialists, fostering a collaborative, high-performing team culture.
- Directed Salesforce architecture and implementation, driving strategic roadmap development and solution alignment with organizational goals across Sales, Service, Marketing, CPQ, and Health Clouds.
- Orchestrated Salesforce enterprise initiatives, providing solution architecture, roadmap development, and strategic alignment, optimizing business outcomes with Sales, Service, Marketing, CPQ, and Health Clouds.
- Partnered with Sales leadership team for pre-sales activities, including RFP responses, proposals, estimations, solution architecture, Statements of Work (SOWs), and resource planning.
- Advised clients and internal stakeholders on Salesforce best practices, product selection, and adoption strategies, aligning roadmaps with business objectives and maximizing value from Salesforce investments.
- Led end-to-end Salesforce application implementations, including member and provider portals, contact center solutions (Amazon Connect, CTIs), integrations, and Einstein analytics to optimize business operations and data-driven decision-making.
- Oversaw resource allocation, capacity planning, and team onboarding, ensuring efficient delivery, balanced workloads, and project cost and effort estimations.
- Established governance, quality, and performance standards, monitoring Salesforce application reliability, availability, and compliance with organizational security protocols.
- Mentored, coached, and developed Salesforce professionals, fostering continuous learning, certification growth, and knowledge sharing within the Salesforce Center of Excellence (CoE).
- Collaborated with cross-functional teams (support, development, IT security, and business units) to define requirements, design scalable solutions, and ensure seamless integration across systems.
- Drove practice growth initiatives, including go-to-market solutions, vendor alliances, resourcing, hiring, opportunity management, and client engagement.
- Implemented and managed DevOps strategy and CI/CD workflows using GitHub/GitLab for Salesforce code migration and deployment, improving release cycle efficiency and cross-team collaboration.
- Executed user adoption and change management strategies to ensure Salesforce applications were effectively utilized across business functions, enhancing operational efficiency and user engagement.
- Delivered and implemented salesforce projects for various clients like Denta Quest, Coventry,BCBSIL,Anthem and Nevro etc.
Salesforce Architect
Geval6 Inc / CVS Health (Client)
01.2020 - 05.2021
- Led the Technology Architecture and Innovation (TAI) team for Salesforce solutions, overseeing architecture, knowledge sharing, best practices, and the development, validation, and deployment of Lightning components.
- Collaborated with the Salesforce Center of Excellence (CoE) to define shared services requirements, tools, and POCs.
- Provided guidance on solution requirements, technical design, integration architecture, and solution recommendations for the clinical and care management domains.
- Identified solution gaps and worked with Scrum teams to align stories/features, provide point estimations, and ensure accurate technical delivery.
- Partnered with Product Owners to define technical roadmaps, prioritize requirements, validate specifications, and plan iterations for application delivery.
- Led and provided technical design and architectural guidance across multiple teams and domains, ensuring adherence to enterprise architecture and design principles.
- Collaborated with Business Analysts and stakeholders to gather, analyze, and propose solutions leveraging Salesforce functionality for care management processes.
- Oversee Salesforce solution design, application architecture, and API integrations (e.g., GCP, ON24, SOAP) for Salesforce applications.
- Coordinated with multiple development and integration teams to translate requirements and functional designs into technical designs, test plans, and deployments.
- Managed solution design, design reviews, development oversight, and deployment of Salesforce projects to ensure high-quality delivery.
- Directed technical design, ETL flows, and data mappings for Salesforce integrations and data migrations.
- Evaluated and recommended improvements to application architecture, processes, tools, and technologies to align with enterprise architecture standards and optimize Salesforce solution delivery.
Technical Delivery/Salesforce specialist – Customer Engagement Applications
BlueCross BlueShield of Illinois (HCSC)
03.2018 - 11.2019
- Partnered with customer engagement leadership and enterprise architecture teams to define and implement the Salesforce roadmap, ensuring alignment with best practices, standards, and scalable solutions across programs such as ACE, PIER, and WIM.
- Collaborated with business and IT stakeholders to manage delivery expectations, prioritize requirements, and oversee backlog management, feature grooming, and review processes.
- Led design and implementation of Salesforce solutions, including Health Cloud dashboards, contact center integrations (call reduction, routing, omnichannel, case automation), and API/EAPI integrations via Mulesoft, ensuring high availability, resiliency, and operational efficiency.
- Oversaw Salesforce and integration performance metrics, managed continuous improvements, CI/CD strategies, and coordinated with DevOps, release management, and enterprise digital teams for seamless delivery.
- Directed data governance, migrations, and analytics initiatives, establishing standards and collaborating with health analytics and data management teams to ensure accurate and compliant data flows.
- Provided technical leadership, architecture guidance, and mentoring for Salesforce teams, including hiring, training, skill development, and collaboration with CCE, ADC, and DevOps to optimize processes, tools, and technologies.
- Engaged with Salesforce.com teams for architecture reviews, solution enhancements, and performance optimization to meet industry standards and business objectives.
Sr. Manager Projects – Cloud Apps and Data Management
Cognizant Technology Solutions
10.2013 - 03.2018
- Partnered with client leadership, executives, and IT teams to gather business requirements and design tailored Salesforce cloud applications, ensuring alignment with strategic objectives and operational efficiency.
- Provided overall leadership and management for all Salesforce projects, coordinating internal and external teams, allocating resources effectively, and ensuring timely, high-quality project delivery.
- Developed and executed Salesforce implementation roadmaps for clients and internal stakeholders, driving digital transformation initiatives that optimize business processes and enhance CRM effectiveness.
- Led integrations of Salesforce with external systems and applications, including SOAP/REST APIs, Single Sign-On, Survey tools, Box.com, Experian, RemyHealth, and NucPharma, ensuring seamless data flow and system connectivity.
- Oversaw Salesforce configurations, Apex code reviews, sandbox management, schema design, and setup of users/profiles/roles, ensuring adherence to Salesforce standards and best practices.
- Directed the complete project lifecycle, from initiation, requirements gathering, and technical design to delivery, post-implementation reviews, and project closure, ensuring alignment with business goals.
- Worked closely with cross-functional teams to define solutions, implement best practices, and align Salesforce applications with organizational processes and objectives.
- Provided guidance, coaching, and mentoring to Salesforce development and administration teams, fostering high-performing, collaborative teams and ensuring timely delivery of quality solutions.
- Contributed to business development efforts, RFP responses, SOW creation, and client presentations, while supporting internal Salesforce practice development through methodology, training, and recruiting initiatives.
- Successfully managed Salesforce implementations for high-profile clients such as AbbVie, Master Brands, Johnson & Johnson, Voya, and ShopHQ, delivering solutions that meet business objectives and drive adoption.
Sr. Project Manager – Managed Services / Application Dev & Support
Birlasoft Inc
11.2000 - 10.2013
- Led multiple MDM and BI/DW projects, managing global onsite/offshore teams across the SDLC to ensure timely, high-quality delivery.
- Directed resource planning, estimation, and scheduling, optimizing utilization and meeting project timelines.
- Designed and implemented enterprise data solutions, including technical architecture, standards, and governance for consistency and quality.
- Oversaw data migration and integration, ensuring accurate, efficient transitions and maintaining data integrity in critical, SOX-compliant applications.
- Implemented new MDM and BI tools, enhancing data integration, operational efficiency, and compliance.
- Developed and executed ETL processes (Oracle/PLSQL) while providing pre-sales support, RFP responses, and client solution recommendations.
Software Engineer
MAT Systems Inc
03.2000 - 11.2000
- Application design, development and Implementation.
Education
Master of Business Administration (MBA) -
Purdue Northwest
Bachelor of Engineering - Mechanical
Bharathidasan University
Management Essentials - undefined
Harvard Business School
Program Management - undefined
George Washington University
Skills
Customer Impact & Digital Transformation
Salesforce Delivery & Technical Leadership
Customer Engagement & Relationship Building
Salesforce Architecture and Solutions
Business Growth & Presales Leadership
Governance, DevOps & Implementation
Global Delivery and Team Management
Integration and Data Analytics Expertise
Accomplishments
- Increased Salesforce user adoption by 25% through effective change management and training.
- Reduced release cycle time by 30% by implementing CI/CD pipelines and DevOps best practices.
- Improved Salesforce application reliability by 40% with governance and performance optimization.
- Cut overall delivery costs by 20% through optimized resource allocation and team planning.
- Enhanced customer satisfaction scores by 15% with omnichannel contact center and portal solutions.
- Accelerated project delivery by 18% through strategic backlog prioritization.
- Increased Salesforce team certifications and skills by 35% via mentoring and CoE initiatives.
- Boosted proposal win rate by 22% with strong presales solutioning and RFP responses.
- Achieved 100% compliance with SOX/HIPAA by strengthening data security and access controls.
- Delivered multi-million-dollar business value through Salesforce enterprise implementations.
Certification
- Salesforce - Admin, Service Cloud Consultant, PD1, App Builder,AI Associate & AI Specialist
- Velocity/Omni studio Developer Certification
- Salesforce Health Cloud Accredited Certification
- PMP & Scrum Product Owner(CSPO)
- IBM Design Thinking
- Copado & Flosum Certified professional
- Salesforce Trailhead
Timeline
CRM Director- Salesforce Solutions and Delivery
Cloudr Global Systems Inc
11.2023 - Current
Sr. Director Technology - HLS Solutions and Delivery
Virtusa Corporation Inc
05.2021 - 09.2023
Salesforce Architect
Geval6 Inc / CVS Health (Client)
01.2020 - 05.2021
Technical Delivery/Salesforce specialist – Customer Engagement Applications
BlueCross BlueShield of Illinois (HCSC)
03.2018 - 11.2019
Sr. Manager Projects – Cloud Apps and Data Management
Cognizant Technology Solutions
10.2013 - 03.2018
Sr. Project Manager – Managed Services / Application Dev & Support
Birlasoft Inc
11.2000 - 10.2013
Software Engineer
MAT Systems Inc
03.2000 - 11.2000
Bachelor of Engineering - Mechanical
Bharathidasan University
Management Essentials - undefined
Harvard Business School
Program Management - undefined
George Washington University
Master of Business Administration (MBA) -
Purdue Northwest
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