Name Last Name
Summary
Dedicated and experienced Civil Engineering professional with over five years of expertise in traffic management and engineering within urban environments. Proven track record in designing, reviewing, and implementing traffic control plans, coupled with extensive experience in utilizing GIS for data analysis and RAPID Plan for creating detailed traffic plans. Skilled in managing customer inquiries and providing exceptional support using Zendesk. Adept at building strong relationships with the public, contractors, and stakeholders, ensuring excellent customer service and effective communication. Committed to delivering safe, efficient, and innovative traffic solutions while maintaining compliance with relevant policies and legislation.
Overview
7
7
years of professional experience
Work History
Engineering Technician II
New York Bureau of Transportation
New York, OR
12.2019 - Current
- Responding to customer and public inquiries, explaining and interpreting codes, policies, standards, fees and procedures to the public, contractors, utilities and other public organization employees
- Searching and obtaining information from engineering drawings, application forms, manuals, plans; gathering, recording and analyzing data to prepare files, documents and recommendations
- Conducting site visits to investigate, review applied traffic control plans, and solve work zone concerns
- Using and editing ARC map GIS
- Give warning or fines to contractors after reviewing and responding to work zone concerns
- Using GIS to analyze Work zone concerns while responding to concerns that have been submitted
- Providing customer service to the public including contractors and provide assistance to coworkers
- Establishing good relationships with the public and delivering good solutions that address their concerns.
Engineering Associate
New York Bureau of Transportation
New York, OR
07.2018 - 12.2019
- Designing and reviewing plans and specifications for temporary traffic control devices
- Reviewing and approving work zone traffic control plans
- Give warning or fines to contractors after reviewing and responding to work zone concerns
- Using GIS to analyze traffic volumes while reviewing and creating traffic control plans
- Providing customer service to the public including contractors and provide assistance to coworkers
- Establishing good relationships with the public and deliver good solutions that address their concerns.
Engineering Technician II
New York Bureau of Transportation
New York, OR
05.2017 - 07.2018
- Responding to customer and public inquiries, explaining and interpreting codes, policies, standards, fees and procedures to the public, contractors, utilities and other public organization employees
- Searching and obtaining information from engineering drawings, application forms, manuals, plans; gathering, recording and analyzing data to prepare files, documents and recommendations
- Using and editing ARC map GIS
- Using TRACS for creating and editing permits/labels
- Providing customer service and establishing and maintaining effective working relationships with people of diverse backgrounds including the general public, and co-workers.
Engineering Technician I
New York Bureau of Transportation
New York, OR
07.2017 - 05.2017
- Responding to customer and public inquiries, explaining and interpreting codes, policies, standards, fees and procedures to the public, contractors, utilities and other public organization employees
- Using and editing ARC map GIS
- Using TRACS for creating and editing permits/labels.
Education
Bachelor of Science in Civil Engineering -
New York State University
New York, ORSkills
- Manual on Uniform Traffic Control Devices (MUTCD)
- Rapid Plan (Invarion)
- Zendesk
- Permitting software (AMANDA)
- GIS
- Transportation Systems
- SAP 2000
- Civil 3D
- AutoCAD
- Proficient in Microsoft Word, Excel, Power Point, Internet, IT support
- Quality Control
- Deadline Management
Additional Information
Member of ASCE since 2010
Hobbies
- Soccer
- Swimming
- Basketball
Coursework
- Structural Analysis
- Indeterminate Structures
- Geotechnical Design
- Steel Design
- Concrete Design
Languages
Arabic
Native or Bilingual
Timeline
Engineering Technician II
New York Bureau of Transportation
12.2019 - Current
Engineering Associate
New York Bureau of Transportation
07.2018 - 12.2019
Engineering Technician I
New York Bureau of Transportation
07.2017 - 05.2017
Engineering Technician II
New York Bureau of Transportation
05.2017 - 07.2018
Bachelor of Science in Civil Engineering -
New York State University