Namesha Fullilove
Hammond,IN
Summary
Dynamic Customer Service Lead at Wendy's Fast Food, skilled in resolving complex issues and enhancing customer satisfaction. Proven ability in team training and development, alongside expertise in customer complaint resolution. Committed to driving productivity and loyalty through effective communication and streamlined processes. However I am also indeed someone who is Extremely Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth in the work place at all times.
Overview
7
7
years of professional experience
Work History
Customer Service Lead
Wendys Fast Food
1200 E Sibley
07.2020 - 04.2024
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Improved team efficiency by implementing new training procedures and streamlining work processes.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
Childcare Assistant
Child Protective Services
5214 N California Ave Suit F101
01.2017 - 07.2019
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
- Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
- Boosted children''s cognitive development with age-appropriate educational games and activities.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Taught children to organize toys, wash hands, and share by leading by example.
- Assisted in the development of individualized care plans, addressing each child''s unique needs and preferences.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Logged information regarding naps, feedings, and any medications administered.
- Developed lessons and activities to promote children's physical and emotional development.
- Documented children's growth and development.
- Created and implemented activities to promote language development.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Education
High School Diploma -
Thornridge Township Highschool
15000 Cottage Grove Ave Dolton IL05-2015
Skills
- Email etiquette
- Payment processing
- Cash handling
- Business writing
- Customer complaint resolution
- Department operations
- Account management
- Inventory control
- Interdepartmental communication
- Product education
- Report transcription
- Key holder experience
- Consultative sales
- Report preparation
- Report creation
- Quality control
- Office equipment proficiency
- [Software] CRM system proficiency
- Route management
- Customer relationship management (CRM)
- Sales
- [Product or service] support
- Telephone etiquette
- Administrative duties
- Call center experience
- Order management
- Staffing oversight
- Quality assurance
- Customer service excellence
- Team training and development
- Training material updates
Languages
English
Full Professional
Timeline
Customer Service Lead
Wendys Fast Food
07.2020 - 04.2024
Childcare Assistant
Child Protective Services
01.2017 - 07.2019
High School Diploma -
Thornridge Township Highschool