Nami Trinh
Lithonia,Georgia
Summary
Analytical and customer-focused professional with experience investigating issues, evaluating information, and making fair, timely decisions in high-volume environments. Skilled in fact gathering, documentation, and resolving complex situations while maintaining strong customer relationships. Proven ability to manage multiple priorities, communicate clearly, and apply structured processes to reach consistent outcomes. Eager to contribute to claims handling by developing expertise in liability determination, compensability, and loss evaluation.
Overview
10
10
years of professional experience
Work History
Sales Lead Keyholder
Aldi
Lithonia, Georgia
10.2024 - Current
- Manage operations in a high-volume environment, prioritizing tasks and maintaining accuracy under time-sensitive conditions.
- Evaluate customer concerns, gather relevant information, and determine appropriate resolutions aligned with company policies.
- Document incidents, transactions, and operational activities to ensure accuracy and compliance with internal standards.
- Communicate effectively with customers and team members to resolve issues and maintain positive relationships.
Assistant Manager
Journey's
Lithonia, Georgia
06.2022 - 09.2024
- Investigated and resolved customer issues by collecting facts, analyzing information, and determining fair and consistent outcomes.
- Maintained detailed documentation of case activity, ensuring accuracy and alignment with company procedures.
- Served as liaison between customers, vendors, and leadership to facilitate timely communication and resolution.
- Managed multiple cases simultaneously while maintaining attention to detail in a fast-paced environment.
- Applied problem-solving and negotiation skills to de-escalate conflicts and reach mutually beneficial solutions.
Department Manager
H&M Hennes & Mauritz
Lithonia, Georgia
03.2016 - 05.2022
- Investigated discrepancies and operational issues by reviewing records and coordinating with internal and external partners.
- Analyzed information to identify root causes and support decision-making for issue resolution.
- Maintained accurate documentation and reporting to support compliance and process consistency.
- Monitored workflows and improved processes to enhance efficiency and reduce repeat issues.
Led training and communication efforts to ensure adherence to policies and operational standards.
Education
Associate of Arts -
Saint Louis Community College
St. Louis, MO05-2016
Skills
- Claims Investigation & Fact Gathering
- Liability & Compensability Assessment (Foundational)
- Case Management & Claim Documentation
- Customer Service & Policy Communication
- Dispute Resolution & Negotiation
- Regulatory Awareness & Compliance
- Data Analysis & Decision-Making
- High-Volume Workload Management
- Microsoft Office (Excel, Word)
Timeline
Sales Lead Keyholder
Aldi
10.2024 - Current
Assistant Manager
Journey's
06.2022 - 09.2024
Department Manager
H&M Hennes & Mauritz
03.2016 - 05.2022
Associate of Arts -
Saint Louis Community College