Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

NAMRATA GURUNG

Forest Hills,NY

Summary

Strategic and results-driven Operations Director and jewelry entrepreneur with extensive experience in wholesale and luxury jewelry management. Expert in overseeing end-to-end operations, from production and gemstone selection to quality control and logistics, while maintaining the highest standards of craftsmanship. Proven ability to lead high-performing teams, optimize operational efficiency, and deliver exceptional client experiences in both corporate and entrepreneurial settings. Deep knowledge of luxury market trends, trade shows, and brand positioning, combined with hands-on expertise in jewelry design, manufacturing, and operations.

Overview

12
12
years of professional experience

Work History

Co-Founder

Leezanding
01.2018 - Current
  • Founded and managed an online luxury jewelry business, handling product design, sourcing, production, e-commerce operations, and marketing.
  • Developed brand vision, designed collections, and launched campaigns to grow customer base and drive sales.
  • Managed supplier relationships, ensuring timely delivery and exceptional quality of all jewelry pieces.
  • Directed all financial, operational, and logistics functions, including inventory, pricing, and order fulfillment.
  • Implemented customer service standards that ensured high satisfaction and repeat business.
  • Leveraged market trends and customer insights to refine product offerings and optimize business growth.

Director of Operations

JEWELS BY JACOB
01.2014 - Current
  • Oversaw daily operations of a high-volume wholesale jewelry business, ensuring efficiency, accuracy, and adherence to quality standards.
  • Managed supply chain activities, including procurement, vendor relations, and inventory control for luxury jewelry pieces.
  • Directed logistics and distribution, coordinating shipments to clients while maintaining on-time delivery.
  • Implemented process improvements to streamline order fulfillment, repair services, and custom production workflows.
  • Supervised a cross-functional team including jewelers, sales support, and administrative staff, fostering collaboration and productivity.
  • Maintained compliance with industry regulations, including quality certifications, ethical sourcing, and precious metal/gemstone standards.
  • Partnered with sales and marketing teams to align operational capabilities with client demands, trade shows, and seasonal product launches.
  • Monitored financial performance of operations, managing budgets, cost controls, and vendor negotiations to maximize profitability.
  • Oversaw customer service and after-sales support, ensuring luxury-level client experience for wholesale partners.
  • Coordinated with jewelers on repairs, resizing, and quality inspections to maintain brand reputation and customer trust.

Education

GEMOLOGIST - JEWELRY

GEMOLOGICAL INSTITUE OF AMERICA
New York, NY
01-2023

Skills

    Skills
  • Supply Chain & Inventory Management
  • Luxury Product Quality Control
  • Vendor & Supplier Negotiation
  • E-Commerce & Digital Marketing
  • Strategic Planning & Budgeting
  • Team Leadership & Staff Development
  • Client Relationship Management
  • Custom Jewelry Production Oversight
  • Diamond & Colored Stone Expertise

Languages

English
Hindi
Nepali

Timeline

Co-Founder

Leezanding
01.2018 - Current

Director of Operations

JEWELS BY JACOB
01.2014 - Current

GEMOLOGIST - JEWELRY

GEMOLOGICAL INSTITUE OF AMERICA

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