Nana Adwoa Brobbey
Staten Island,USA
Summary
Experienced administrative professional with strong organizational and multitasking skills. Proficient in managing medical records and supporting healthcare staff. Skilled in enhancing data management and improving workflow efficiency
Overview
6
6
years of professional experience
Work History
Medical Clerk/Registrar
Northwell Health/SIUH
01.2024 - Current
- Provided comprehensive administrative support to medical staff, enhancing office efficiency.
- Ensured compliance with legal and ethical standards for patient confidentiality.
- Communicated with insurance companies to resolve discrepancies and ensure smooth patient billing processes.
- Created and maintained structured medical records to support patient care continuity.
- Ensured smooth communication between medical staff and patients through timely relay of messages and accurate documentation of phone calls.
- Utilized electronic systems for accurate patient data entry and management
Universal Banker
North field bank
08.2022 - 01.2024
- Delivered exceptional customer service by actively listening to clients’ needs, offering tailored financial solutions and resolving inquiries and concerns
- Assisted clients with online banking, mobile app usage, and other digital services providing support and resolving technical issues
- Maintained a high level of knowledge regarding banking regulations, anti-money laundering (AML) procedures, and know your customers (KYC) requirements to ensure compliance and protect against fraud
- Processed a wide range of financial transactions including deposits, wire transfers, and loan applications, while ensuring accuracy and compliance with regulations
Assistant Store Manager
Jimmy Jazz
07.2020 - 08.2022
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism
- Trained 15 new hires on company-specific policies, procedures, and compliance guidelines
- Coached and developed store associates through formal and informal interactions
- Acting store manager for a 2-week period, in the absence of a general store manager
- Managed the organization of all stocks, developed sales goals for associates, completed nightly deposits, and processed online orders assigned to store locators
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members
- Handled scheduling for store shifts to achieve adequate staffing
Customer Service Representative
Conduent
09.2020 - 07.2021
- Answered 250 (avg) calls per day exceeding quota 15%
- Provided prompt customer support with a professional, friendly and patient attitude
- Proactively memorized over 55 company products and services
- Completed customer insight reports and input over 12,000 units of sensitive data
- Received a 5-star customer satisfaction rating through voice, chat and email communications
- Listened, diagnosed and resolved technical issues guiding users through step-by-step
- Explained benefits, features and recommendations to maximize client retention
- Politely addressed any customers’ complaints, escalating to management when necessary
Cashier
Jimmy Jazz
05.2019 - 05.2021
- Operated cash register, collected payments, and provided accurate change
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Helped customers find specific products, answered questions and offered product advice
- Processed sales transactions to prevent long customer wait times
- Trained new team members in cash register operation, stock procedures and customer services
Imagery Analyst/ Data Entry
Broadleaf Results
06.2019 - 09.2019
- Entered and verified data into spreadsheets, databases and company software systems with a focus on accuracy and efficiency
- Collaborated with team members to resolve data discrepancies and ensure data consistency
- Maintained detailed records and documentation of data entries, following company protocols
- Assisted in quality control processes to ensure data accuracy and completeness
- Adapted to changing data entry tasks and software updates
Education
Bachelor of Science - Cybersecurity
Western Governors University
Millcreek, Utah05.2026
Skills
- Medical Records Management
- Customer Service Excellence
- Electronic Medical Records (EMR)
- Data Entry Accuracy
- Insurance Verification
LANGUAGES
English: Professional
Timeline
Medical Clerk/Registrar
Northwell Health/SIUH
01.2024 - Current
Universal Banker
North field bank
08.2022 - 01.2024
Customer Service Representative
Conduent
09.2020 - 07.2021
Assistant Store Manager
Jimmy Jazz
07.2020 - 08.2022
Imagery Analyst/ Data Entry
Broadleaf Results
06.2019 - 09.2019
Cashier
Jimmy Jazz
05.2019 - 05.2021
Bachelor of Science - Cybersecurity
Western Governors University
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